Hire The Smile: Using Feedback To Your Advantage

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following the book, Thanks for the Feedback by Douglas Stone and Sheila Heen, we discuss the three triggers that govern how we react to feedback and how to change behaviour on a surface level vs. changing your overall mindset. We also refer to the article, How Leaders Can Get Honest, Productive Feedback by Jennifer Porter where we talk about the importance of modelling the behaviour you’d like to see from your team, how to receive feedback to better ourselves and lastly, how to ask others to help you make the desired changes based on the feedback given.