PODCAST · business
Hire The Smile
by Oculus Insights
Discussions on human resources in veterinary practices with Oculus Insights.
Episodes
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Hire the Smile: Simple Strategies to Help Your Practice Stand Out to Job Seekers
In this episode, Katie and Mike discuss simple strategies to help your practice stand out to job seekers – from how to write an engaging job posting to ways to ensure that your unique culture shines through the entire recruitment process. We also speak to Lee Baker from Veterinary Education Today...
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Leading Through Fire – How to Engage and Support Your Team Through an Economic Recession
In this episode Katie and Mike talk about ways that leaders and managers can use communication, transparency and empathy to help maintain employee engagement and trust during an economic recession. This episode’s listener question asks how to set up and maintain personal boundaries when the boss...
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Hire The Smile - Are Your Staff Quietly Quitting?
Katie and Mike define Quiet Quitting and debate whether it’s truly a new phenomenon or not. They go over the factors that seem to contribute to this new form of disengagement and talk about some strategies practices can employ to address it. This week’s Listener Question asks an excellent…
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Hire The Smile: Using Check-in Meetings to Improve the Employee Experience
Do you know what your employees are thinking and feeling about how they are doing in their roles? When was the last time you delivered some genuine appreciation or maybe tackled some constructive feedback? Are you finding it challenging to make time for formal performance reviews? What if there…
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Hire The Smile: Mentorship Matters in Veterinary Practice
In this episode, Dr. Mike Pownall and Katie Ardeline discuss mentorship in veterinary practice from defining what a mentor is, the benefits of having one and what qualities make a good mentor. Articles Mentioned: How Doctors Can Be Better Mentors Physician Mentorship: Why It’s Important, and How…
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Hire The Smile: Hiring The Right Candidate For Your Veterinary Team with Dr. Rob Kieboom
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Oculus colleague, Dr. Rob Kieboom. Together they discuss the importance of finding the right candidate for your veterinary team and different employment processes.
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Hire The Smile: Making Mistakes Count
In this episode, Dr. Mike Pownall and Katie Ardeline discuss developing a workplace culture of candour and vulnerability, otherwise known as Psychological Safety. The focus of the discussion is how reducing the fear of making mistakes in a veterinary practice is the gateway to nurturing a…
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Hire The Smile: Managing Strengths and Weaknesses of Veterinary Staff
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how you can help manage the strengths and weaknesses of veterinary staff. To send an anonymous HR-related question to be answered on our podcast, head over to our website at https://www.oculusinsights.net/podcast Articles Mentioned To...
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Hire The Smile: Finding Joy in Veterinary Practice with Dr. Stacey Cordivano
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Dr. Stacey Cordivano, an equine veterinarian, practice owner and podcast host to The Whole Veterinarian. Together they discuss the importance of finding joy and continuous learning in veterinary practice. Stay tuned for the...
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Hire The Smile: Hiring Veterinary Staff in One of the Most Unique Areas of the World
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest, Dr. Farah Murrani, Practice Manager and Veterinary Surgeon at The Veterinary Hospital in Dubai, United Arab Emirates. Together, they discuss the process of hiring vets and what it’s like to be a practicing veterinarian in...
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Hire The Smile: From Empathy to Compassion in Leadership
In this episode, Dr. Mike Pownall and Katie Ardeline talk about the importance of empathy and compassion in leadership. We are excited to share two new segments to the podcast where we share some marketing insights, as well as answer listener questions related to HR. Click here to submit a…
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Hire The Smile: Reflecting on the World Veterinary Association Congress with Dr. Joop Loomans
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Joop Loomans to reflect on the 37th World Veterinary Association Congress in Abu Dhabi of the United Arab Emirates.
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Hire The Smile: Looking Forward With Performance Reviews
In this episode, Dr. Mike Pownall and Katie Ardeline talk about the most wonderful time of the year…employee reviews. We discuss why employees dislike performance reviews, how they help employees improve, their importance to the company and how to implement them. Articles Mentioned: More Harm…
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Hire The Smile: Veterinary Non-Profits with Stacy LeBaron
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by guest Stacy LeBaron, Board Treasurer of the United Spay Alliance. The United Spay Alliance is a national animal welfare organization dedicated exclusively to promoting affordable, accessible, and timely spay/neuter services as the...
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Hire The Smile: Leading Through Change
In this episode, Dr. Mike Pownall and Katie Ardeline discuss leaders who realize change is needed, how to be an involved leader and the roles leaders need to take for effective change.
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Hire The Smile: HR Program Fundamentals Part Two - Core Purpose
In part two of our HR Program Fundamentals series, Dr. Mike Pownall and Katie Ardeline discuss having a core purpose in your veterinary practice.
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Hire The Smile: HR Program Fundamentals Part One - Core Values
In this episode of Hire The Smile, Dr. Mike Pownall and Katie Ardeline begin the discussion of fundamental components of an HR Program, starting with core values in your vet practice.
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Hire The Smile: 2022 Predictions for the Veterinary Profession
In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by members of the Oculus team to share their 2022 predictions for the veterinary profession.
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Hire The Smile – How Registered Veterinary Technicians Can Help Save the Veterinary Profession
In this episode, Dr. Mike Pownall is joined by Kirsti Clarida, president of the Ontario Association of Veterinary Technicians (OAVT) to discuss the importance of RVT roles in vet practices and the regulations that OAVT provides. Visit the OAVT website here Articles Mentioned: Doctors are trained…
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Hire The Smile: The Best Of 2021
In our last podcast episode of the year, Dr. Mike Pownall and Katie Ardeline review the most prominent articles and discussed topics on the podcast in 2021. Podcast Episodes and Articles Mentioned: 1. Hire the Smile: Redefining Burnout Podcast mentioned: Why Burnout Happens — and How Bosses Can...
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Hire The Smile: The Research of Employee Engagement with Dr. Yteke Elte
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Yteke Elte to discuss employee engagement. Dr. Yteke Elte is an equine veterinarian and team leader at Utrecht University in the Netherlands.
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Hire The Smile: Overcoming Leadership Burnout
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the contributing factors to veterinary practice owner burnout and provide valuable insight on what you can do to help minimize burnout.
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Hire The Smile: The Great Veterinary Resignation
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the great resignation, why people are leaving their jobs and what you can do to help attract and keep staff. Articles Mentioned: Are we in a veterinary workforce crisis? The Reason Behind the Great Resignation That No One Is Talking...
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Hire The Smile: From our Dream World to our Current Reality in Veterinary HR
In this episode, Dr. Mike Pownall and Katie Ardeline discuss multiple articles surrounding transparent salaries, the average performer, mass amounts of workers quitting their jobs and more. Articles Mentioned: This Company Makes All Employees’ Salaries, Appraisals, and Promotions Public Stuck in...
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Hire The Smile: Part 2 - Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell
In this episode, Dr. Mike Pownall is joined for a second episode with Dr. Tovah Caldwell to further discuss how mindfulness impacts the work-life of veterinarians. Together, they discuss three common themes developed in Tovah’s research: professional identity development, perspective taking and…
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Hire The Smile: Managing a Toxic Boss
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to identify a toxic boss, how to address them and things leaders can do to attract and retain veterinary staff. Articles Mentioned: How to Tell Leaders They’re Not as Great as They Think They Are 10 Things Your Corporate Culture…
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Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Tovah Caldwell to discuss mindfulness tools for health, wellbeing, and longevity in veterinary practice.
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Veterinary Business Matters: The 2021 Equine Regenerative Medicine Summit
In this podcast episode, Joop Loomans of Oculus Insights is joined by Dr. Melissa Mckee and Dr. Philippe Benoit to discuss the 2021 Equine Regenerative Medicine and Orthobiologics Online Summit. From PRP to Bone Edema, learn how the Summit assists in everyday equine vet practice and what topics…
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Hire The Smile: Managing Toxic Employees
In this episode, Dr. Mike Pownall and Katie Ardeline discuss the impact toxic employees have on the bottom line, how to deal with them and how to help them with direct feedback. Articles Mentioned Nine traits of a toxic employee It’s Better to Avoid a Toxic Employee than Hire a Superstar How to...
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Hire The Smile: Is Your HR Compliant?
In this episode, Dr. Mike Pownall and Katie Ardeline discuss the different components, processes, and benefits of completing a Human Resource Audit for your veterinary practice. Articles Mentioned: Google employees who opt to work from home may earn less than they did before
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Hire The Smile: Staff Training Through Gamification with Dr. Bob Van Der Heijden
In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Bob Van Der Heijden to discuss a new and exciting method of staff training called Gamification. Gamification focuses on improving team performance through online and offline activities with added game elements to encourage...
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Hire The Smile: Keeping The Grass Greener On Your Side
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss what your vet practice can do to keep the team you have, rather than find new staff members by managing workload and client expectations. Articles Mentioned: The Customer Is Not Always Right: Here Are Five Reasons Why HR Wins…
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Hire The Smile: Why People Don’t Give Honest Feedback
In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you can do to get employees to be more open to providing feedback. Articles Mentioned: The Courage to Be Candid How To Encourage Candid Employee Feedback: 14 Tips For CEOs The ROI of...
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Hire The Smile: Rethinking Compensation
In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact that minimum wage rates have on this. Following many articles, we discuss work environment, living wages, how other industry rates impact the veterinary profession and the...
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Hire The Smile: Step Up or Move On
In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and guidelines for ending employment. Articles Mentioned: Why progressive discipline doesn’t work (and what to do instead5 Reasons Business Owners Don't Fire Bad...
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Hire the Smile: 5 Tips To Prepare Your Veterinary Practice To Open
In this episode, Dr. Mike Pownall and Katie Ardeline discuss five tips that will help your veterinary staff and practice as everything begins to reopen. We will be discussing leadership, communication, appreciation for staff, workload and future thinking. HR Wins & Fails: Footage reveals Ohio…
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Hire The Smile: Managing Disruptive High Performers in Your Vet Practice
In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a high performer colleague that is also disruptive or difficult to handle. We discuss tips for dealing with this type of personality, why this person is this way, and methods to...
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Hire The Smile: Employee Goals to Improve Practice Performance
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill goals based on performance reviews. Articles Referenced In This Episode: Popular Goal Setting Techniques Managers Should Avoid Why We Set Unattainable Goals HR Wins: Kitchener…
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Hire The Smile: Making Difficult Conversations Easier
Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas Stone, Dr. Mike Pownall and Katie Ardeline discuss the elements of having difficult conversations and what you can do...
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Hire The Smile: Using Feedback To Your Advantage
In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following the book, Thanks for the Feedback by Douglas Stone and Sheila Heen, we discuss the three triggers that govern how we react to feedback and how to change behaviour on a...
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Hire the Smile: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov
In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Ivan Zakharenkov to discuss further research on why the veterinary profession experiences severe burnout and how corporate groups buying veterinary practices can do great things for the profession. Dr. Ivan “Zak”…
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Hire The Smile: Fear Free Feedback
In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and counterproductive and how voicing your good intentions can help soften how others receive negative feedback. The Simple Way…
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Hire the Smile: Redefining Burnout
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout Happens — and How Bosses Can Help https://pca.st/episode/5832032f-0310-426c-9fbe-969b361c6fc2 Christina Maslach has been studying the causes of burnout, and its...
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Hire the Smile: Making Employee Performance Reviews Easy
In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts, employee performance reviews. The foundation of the discussion surrounds two articles, each with a different approach to employee performance reviews. For more information or to connect with us...
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Hire The Smile: The Customer Isn't Always Right
In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how...
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Hire The Smile: Our 2021 Human Resource Wishlist
In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of 2020. Let us know your thoughts! As always please reach out to us at [email protected] or on all of our social media channels. www.oculusinsights.net...
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Hire The Smile: Getting Ahead with Appreciation
In this episode, Dr Pownall and Katie Ardeline discuss gratitude and appreciation and how it can help employees to focus on what matters, according to behavioural experts. They talk about the value of gratitude and having a culture of Thank You! Wins and Fails Articles: Building a Better…
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Hire The Smile: Developing Resiliency In Veterinary Medicine
In today's episode, Katie Ardeline and Dr. Mike Pownall talk about developing resiliency in veterinary medicine. They introduce a new service, Advice by Oculus, which provides online, personal, performance coaching and business advisor sessions that are convenient, accessible, and confidential…
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Hire The Smile: Responsible Leadership
In this episode, Dr Mike Pownall and Katie Ardeline discuss articles surrounding responsible leadership. If you have any questions or topics you would like discussed please reach out to [email protected] or reach out on social media. Articles: 4 Reasons Emotionally Intelligent Leaders…
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Hire the Smile: The Need for Employee Engagement for a Successful Veterinary Practice
In this episode, Dr Mike Pownall and Katie Ardeline discuss employee engagement and the value of surveying your employees for a successful veterinary practice. As always, they close out the episode with their discussion of “Wins and Fails” If you have any questions at all please reach out to our...
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ABOUT THIS SHOW
Discussions on human resources in veterinary practices with Oculus Insights.
HOSTED BY
Oculus Insights
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Frequently Asked Questions
How many episodes does Hire The Smile have?
Hire The Smile currently has 86 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Hire The Smile about?
Discussions on human resources in veterinary practices with Oculus Insights.
How often does Hire The Smile release new episodes?
Hire The Smile has 86 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Hire The Smile?
You can listen to Hire The Smile on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Hire The Smile?
Hire The Smile is created and hosted by Oculus Insights.
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