Hospitality Forward: The Seamless Blend of Tech and Guest Services (with Tess Mattisson)

🗣️🎙️ Interview with Tess Mattisson, CEO of Zaplox In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO of Zaplox, a leading provider of digital solutions and mobile keys for hotels, casinos, and resorts. Tess is deeply passionate about the intersection of technology and hospitality, and she brings a wealth of experience from both realms. Tess emphasizes the importance of digital transformation being more than just adopting technology; it's about people, mindset shifts, and enhancing guest experiences. She highlights the need for technology to work seamlessly, be user-friendly, and above all, provide value to both guests and employees. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠.