PODCAST · business
Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation
by Resilient Tourism
This podcast is part of the Swiss Resilient Tourism Flagship Project supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at https://www.resilienttourism.ch/.https://www.resilienttourism.ch/podcast
Episodes
-
Robotics and Automation: The Economics of Tourism’s Digital Future (with Stanislav Ivanov)
In this episode, Professor Stanislav Ivanov explores the real impact of AI, robotics, and automation on the future of tourism. Moving beyond the hype, he shares a pragmatic perspective on where technology truly creates value—and where it falls short. From humanoid robots entering the industry to...
-
From Data to Decisions: Turning Insights into Action (with Marius Wehrle)
In this episode, we sit down with Marius Wehrle, founder of Hontolab and BeeCrowdy, to explore how artificial intelligence is transforming the way destinations and tourism organizations access, interpret, and act on data. From location intelligence and visitor behavior analysis to AI agents and…
more -
How Digital Experiences Are Changing Cultural Tourism (with Dr. Jessika Weber)
In this episode, Dr. Jessika Weber explores how digital transformation is reshaping cultural tourism far beyond traditional travel experiences. From extended realities to new forms of engagement with heritage and public space, she discusses how technology can support more inclusive, sustainable,...
-
When Guests Stop Searching: Why Brand Visibility Matters More Than Ever (with Matteo de Santis)
In this episode, Matteo de Santis explores how digital transformation is redefining how guests discover and engage with hospitality brands. As AI reshapes search and reduces direct interactions, the conversation highlights why strong brand identity, high‑quality data, and coherent storytelling…
more -
The Problem Isn’t AI — It’s Your Foundations (with Dimitris Serifis)
In this episode, Dimitris Serifis challenges some of the biggest assumptions around technology in hospitality. Drawing on years of experience in digital strategy, he explains why the real issue isn’t a lack of tools, but fragmented systems, inconsistent data, and a broken customer journey. From...
-
Everyone Will Use AI, But Not Everyone Will Stand Out (with Dominic Millioud)
In this episode, Dominic Millioud discusses why embracing AI is no longer optional in hospitality - but also why it won’t be the real differentiator. Drawing from his experience scaling platforms, leading complex operations, and building hospitality concepts, Dominic explains how data and...
-
AI Is Here - Now Learn How to Use It! (with Karthik Muralidharan)
In this episode, Karthik Muralidharan explores why the real challenge in hospitality isn’t access to AI - but knowing how to use it. Drawing from his work with HotellerieSuisse, he highlights the gap between experimentation and real adoption, and explains how professionals can turn AI from a…
more -
Protecting the Wow Moments in a Seamless Travel World (with John Fotis)
In this episode, John Fotis explores why digital technology in travel has entered a new phase, where it is no longer a competitive advantage, but core infrastructure. Drawing on decades of experience in hospitality marketing and travel technology, he discusses the rise of seamless, continuous...
-
Designing Technology We Can Truly Own (with Anne-Sofie Engelschiøn)
What if AI wasn’t something we had to adapt to—but something we could take back control of? In this episode, Anne-Sofie Engelschiøn challenges the dominant narrative of AI as a centralized, efficiency-driven force. Instead, she explores a different future—one where individuals and communities own...
-
Why Hospitality Must Keep Evolving to Stay Relevant (with Florian Montag, Apaleo)
What should hotels automate, and what should they deliberately protect? In this episode, Florian Montag explores hospitality as a design challenge rather than a technology race. From experience-led business models to the balance between operations and human connection, the conversation looks at…
more -
When Knowledge Becomes a Commodity: Hospitality in the Age of AI (with Veronique van der Roer)
As AI makes knowledge instantly available, what becomes the real value of hospitality professionals? In this episode, Dr. Alessandro Inversini speaks with Veronique Van der Roer about agentic AI systems, ethics, and governance in hospitality. The conversation explores why human judgment must…
more -
Future‑Proof or Fall Behind: Making AI Work for Hospitality (with Asif Alidina)
What does it really mean to future‑proof hospitality in the age of AI? In this episode, Asif Alidina, Founder & CEO of Inntelo AI, shares a grounded, human‑first perspective on how hospitality businesses can adopt AI without losing their soul. From automation and hyper‑personalisation to…
more -
AI Won’t Save Your Hotel If You Don’t Know Who You Are (with Vinícius Alkmim)
In this episode, Maggie Chen speaks with Vinícius Alkmim, Managing Director of Europe’s Famous Hostels Association, about how AI is reshaping hospitality from the outside in. They explore how AI search agents and platforms are changing visibility and distribution, why technology amplifies brand...
-
Technological Innovation in Hospitality : Who Will Own our Data (with Dr. Alexander Lennart Schmidt)
In this episode, Dr. Maggie Chen speaks with Dr. Alexander Lennart Schmidt about what technological innovation really means for hospitality. Drawing on applied research in robotics, extended reality, and artificial intelligence, the conversation explores future scenarios for the industry…
more -
The Future Will Be AI‑Driven. So What Really Matters? (with tech expert Simone Puorto)
In this episode, Maggie Chen and Simone Puorto explore what the future of tourism and hospitality could and should look like in an AI‑driven world. From AI as the new user interface to redefining human touch as responsibility and choice, the conversation challenges common myths around...
-
What’s Next for Swiss Tourism? Voices from the 3rd Flagship Annual Conference
Join us for the season finale as we take you behind the scenes of the third Flagship Annual Conference, organized on June 3 in Chur, Grisons. Hear from leading voices in Swiss tourism as they share insights on digitalization, the balance between high tech and high touch, and how AI is shaping the...
-
Smart Ships, Human Hearts: Cruising into Tech-Enhanced Hospitality with MSC
In this episode, Alessandro Inversini speaks with Luca Pronzati, Chief Digital and Technology Officer at MSC Cruises, about how technology is enhancing—not replacing—the human touch in cruises. From smart ships to AI-driven experiences, they explore how digital innovation can elevate service…
more -
The Future of Tourism: A DMO’s Take on AI and Digital Transformation
In this episode, Maggie Chen welcomes Davy Jansegers, Head of Business Development at Lausanne Tourism. With a career that began at the hotel reception desk and led to national and international recognition in hospitality, Davy brings a rare blend of operational insight and strategic foresight…
more -
More Time for Guests: Carlo Fontana on Tech That Enables a Smile (Lessons Learned at Hotel Lugano Dante)
In this episode , we sit down with Carlo Fontana, General Manager of Hotel Lugano Dante, for a rich conversation on the evolving role of technology in hospitality. With over three decades of experience, Carlo shares how he’s witnessed and leveraged the digital transformation of the industry, from...
-
The Power of a Handshake in a Digital World (with UEFA's Damaris Papoutsakis)
Join us for a thoughtful conversation with Damaris Papoutsakis, Head of Guest Management and Protocol at UEFA, as she reflects on the evolving role of technology in service delivery. In this episode, Damaris shares how technology should be a backstage enabler—streamlining operations and freeing…
more -
Exploring Empathy and Experience Co-Creation in a High Tech-Driven World, with Prof. Reza Etemad-Sajadi
Join Prof. Maggie Chen as she speaks with Professor Reza Etemad-Sajadi from EHL Hospitality Business School about the future of customer interaction in a high tech-driven world. They explore the critical role of empathy, emotional engagement, and experience co-creation in shaping memorable…
more -
"The Interaction Gives the Soul, the Technology Gives the Efficiency": A Conversation with the CEO of Sandoz Foundation Hotels
Join us for an insightful conversation with John Leglise, CEO of Sandoz Foundation Hotels, as he explores the delicate balance between technology and human interaction in the hospitality industry. In this episode, John shares his vision on how "the interaction gives the soul, the technology gives...
-
The Constant Pursuit of High Touch Relationship through Seamless Tech (with Claudia Beaufort)
We are thrilled to welcome Claudia Beaufort, Chief Commercial Officer of Zermatt Hospitality Group, which oversees nine accommodations and 20 dining establishments, including the prestigious five-star Grand Hotel Zermatterhof. With a wealth of experience in the hospitality industry, Claudia…
more -
Ultra-Luxury Hospitality with Toan Ly: Creating the Perfect Blend of High Tech and High Touch
In this episode, we're excited to host Toan Ly, Executive Assistant Manager Commercial at Six Senses Crans-Montana. With over a decade of international experience in luxury hospitality, Toan explains how technologies like AI-driven personalization, biometric security, and immersive virtual…
more -
The Human Soul of Hospitality: How to Counter Loneliness in the Age of Technology, with Christoph Schlatter
Today, Maggie Chen interviews Christoph Maximilian Schlatter, Delegate of the Board of the Laudinella Hotel Group, which manages four renowned hotels in St. Moritz. In this insightful conversation, Christoph shares his perspective on the future of hospitality, emphasizing the evolving role of...
-
Service Excellence in Action: Francis Reichenbach’s Concrete Strategies for Blending Human Connection with Tech
Today, Francis Reichenbach, General Manager at Le Mirabeau in Zermatt, a 4-star family-owned resort & spa hotel, shares his extensive experience and hands-on approach in integrating tech tools into the hospitality industry. As a true hotelier, Francis discusses how concrete tech solutions play a...
-
Digital Humanism: A Critical Reflection on the Impact of Technology with Prof. Hannes Werthner
In this interview, Professor Hannes Werthner, a pioneer in e-tourism and the founder of the Digital Humanism initiative, reflects on the evolution of technology in the tourism industry. He and Prof. Maggie Chen discuss the role of high-tech innovations, such as artificial intelligence and…
more -
From Service Excellence to the Art of Hosting: A Conversation with Christophe Laurent, EHL Group Values Ambassador
In this episode, Maggie Chen sits down with Christophe Laurent, EHL Group Values Ambassador, to explore the dynamic changes within the hospitality industry. Together, they discuss how the future of hospitality is shifting from basic service provision to creating meaningful, human-centered...
-
The Future of Mobility and Tourism: Elevating Customer Experience with Grégory Guzzo
Gregory Guzzo, Associate Director at Antidots, shares insights on how the mobility and tourism industries are evolving. He discusses the balance between technology and personal touch, emphasizing the role of empathy and human engagement in enhancing customer experiences. He also explores the…
more -
Balancing High Tech and High Touch: Mastering Hospitality's Future with Michael Thomann
Join today Michael Thomann, a renowned Swiss hospitality expert, as he explores with Prof. Maggie Chen the balance between high tech and high touch in the future of the industry. From personal guest experiences to tech-driven solutions, Michael shares insights on how to navigate the evolving...
-
Season 2 Finale: Embracing Human-Centric Digital Transformation (with Dr. Alessandro Inversini)
In this episode of the Resilient Tourism Podcast Series, Dr. Alessandro Inversini reflects on the key insights from Season 2. Unlike Season 1, which focused on Swiss local travel stakeholders, this season features interviews with international experts from major brands like Booking.com and Accor,...
-
Ljubljana Tourism's Secrets: Shaping a Smart and Sustainable Destination (with Dejan Ristić)
🗣️🎙️ Interview with Dejan Ristić, Project manager at Ljubljana Tourism In this episode, Amélie Keller interviews Dejan Ristić, project manager at Ljubljana Tourism, and together they discuss digital transformation and sustainability for destinations. Dejan shares Ljubljana's smart tourism...
-
Navigating the Digital Transformation Landscape in Hospitality: Michael Levie's Path to Success
🗣️🎙️ Interview with Michael Levie, Hospitality Executive In this episode, Michael Levie shares invaluable insights into the evolving landscape of digital transformation within the hospitality industry. The conversation delves deep into the challenges and opportunities presented by technology in...
-
Redefining Hospitality Tech: Insights from Accor's CTO (with Floor Bleeker)
🗣️🎙️ Interview with Floor Bleeker, CTO at Accor In this podcast episode, Prof. Maggie Chen engages Floor Bleeker in a discussion centered around Accor's digital transformation. Floor sheds light on two pivotal changes underway at Accor. The first involves a technical change, steering the…
more -
Hospitality Forward: The Seamless Blend of Tech and Guest Services (with Tess Mattisson)
🗣️🎙️ Interview with Tess Mattisson, CEO of Zaplox In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO of Zaplox, a leading provider of digital solutions and mobile keys for hotels, casinos, and resorts. Tess is deeply passionate about the intersection of...
-
'You Cannot Manage What You Cannot Measure' in Tourism (with Prof. Marianna Sigala)
🗣️🎙️ Interview with Prof. Marianna Sigala, Sheffield Hallam University In this podcast conversation between Prof. Alessandro Inversini and Prof. Marianna Sigala, they dive into the realms of digital transformation, datafication, and their impact on the tourism industry. Marianna Sigala, a...
-
Vienna Tourist Board's Approach: Going Digital for the People (with CEO Norbert Kettner)
🗣️🎙️ Interview with Norbert Kettner, CEO Vienna Tourist Board Norbert Kettner has been the Vienna Tourist Board’s Director since September 1, 2007. Norbert Kettner is a member of the board of trustees of the Austrian Broadcasting Corporation ORF. He is deputy chairman of the supervisory board…
more -
The Transformative Power of AI: Enabling Real-Time Decisions and Hyper-Personalization (with Prof. Dimitrios Buhalis)
🗣️🎙️ Interview with Prof. Dimitrios Buhalis, Bournemouth University Business School Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology, Smart Environments and Interactive Marketing, He is an expert in…
more -
Diving into Tourism Data Spaces and Collaborative Initiatives (with Dolores Ordoñez)
🗣️🎙️ Interview with Dolores Ordoñez, Director of AnySolution and Expert in Smart Cities and Tourism In this podcast episode , we interview Dolores Ordoñez, expert and leader in European digital transformation and smart destinations. Together, we explore the significance of technology in…
more -
Exploring Travel Insights: The Power of Data & AI (with Mirko Lalli)
🗣️🎙️ Interview with Mirko Lalli, Founder and CEO of the Data Appeal Company In this podcast episode, we talk with Mirko Lalli, the founder and CEO of Data Appeal Company. We discuss the digital transformation of the travel sector, the role of data, and how it is changing the industry. Mirko...
-
AI and the Future of Tourism (with Wolfram Höpken)
🗣️🎙️ Interview with Wolfram Höpken, Professor at the University of Applied Sciences of Ravensburg-Weingarten In this episode, we sit down with Wolfram Höpken, a professor in Business Informatics, as well as the director of the Institute for Digital Transformation at the University of Applied...
-
Harnessing Data and Digital Innovations for a Sustainable Future in European Destinations (with Eduardo Santander)
🗣️🎙️ Interview with Eduardo Santander, CEO/Executive Director of the European Travel Commission (ETC) Today, we sit down with Eduardo Santander, CEO of the European Travel Commission (ETC), for an in-depth conversation on the state of European tourism. 💡 Eduardo shares his and ETC's invaluable...
-
The Evolving Landscape of Travel : Adapting to a Digital World (with Juho Pesonen)
🗣️🎙️ Interview with Juho Pesonen, Professor at the University of Eastern Finland Business School In this episode, we delve into the ever-changing world of travel with a captivating conversation with Professor Juho Pesonen. As a leading expert in the field, Juho shares his invaluable insights on...
-
The Role of Booking.com in Hospitality's Digital Transformation (with Alexei Matouchkine)
🗣️🎙️ Interview with Alexei Matouchkine, Regional Director at Booking.com In this episode, we delve deep into the world of hospitality's digital transformation and the pivotal role played by Booking.com. Join us as we explore the evolving landscape of the hospitality industry and discover how...
-
Wrapping Up Season 1 with Dr. Alessandro Inversini
We wrap up the first season with Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience. Transcripts are available on our website...
-
Travailler ensemble vers la digitalisation pour mutualiser nos ressources - Dr. Roland Schegg (HES-SO Valais)
🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our website (resilienttourism.ch/podcast) Dr. Roland Schegg is a professor at the Institute of Tourism, University of Applied Sciences and Arts of Western Switzerland Valais (HES-SO Valais) since 2005. Between 2000 and 2004…
more -
Unlocking Success in Small Tourism Businesses: The Revenue Management Approach Beyond Airlines and Hotels - Dr. Cindy Heo (EHL)
🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our website (resilienttourism.ch/podcast) Dr Cindy Heo is an Associate Professor of Revenue Management at the EHL Hospitality Business School. Prior to joining EHL, she taught revenue management course at the Hong Kong...
-
Agieren statt Reagieren: Daten und Technologie für ein besseres Besuchererlebnis nutzen (Erfolgsgeschichten von Saas-Fee) - Mattia Storni (Saastal Tourismus)
🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) Mattia Storni is Head of Marketing, Communication and Product Development at Saas-Fee Saastal Tourismus. In this episode, he presents two interesting projects in which he has been…
more -
Aufbau einer gemeinsamen Dateninfrastruktur für den Tourismus: Herausforderungen und Chancen - André Golliez (HSLU & Open Data Consultant)
🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our website (resilienttourism.ch/podcast) André Golliez is a lecturer at the Lucerne University of Applied Sciences, and a consultant in the area of open data, data sharing, and data value creation. He founded the...
-
Settore degli eventi: Un approccio innovativo ai modelli di servizio e al cambiamento tecnologico - Simona Gamba (Locarno Film Festival)
🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our website (resilienttourism.ch/podcast) Simona Gamba is Deputy COO and Chief Innovation Officer at Locarno Film Festival. In this episode, she discusses her role in innovation for the festival and how she is working to...
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
This podcast is part of the Swiss Resilient Tourism Flagship Project supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at https://www.resilienttourism.ch/.https://www.resilienttourism.ch/podcast
HOSTED BY
Resilient Tourism
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation have?
Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation currently has 61 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation about?
This podcast is part of the Swiss Resilient Tourism Flagship Project supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy...
How often does Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation release new episodes?
Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation has 61 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation?
You can listen to Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation?
Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation is created and hosted by Resilient Tourism.
URL copied to clipboard!