Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation

In this episode, Maggie Chen speaks with Vinícius Alkmim, Managing Director of Europe’s Famous Hostels Association, about how AI is reshaping hospitality from the outside in. They explore how AI search agents and platforms are changing visibility and distribution, why technology amplifies brand identity rather than fixes it, and how hostels and hotels are becoming destinations and community spaces. The conversation highlights the central role of values, staff engagement, and human skills in standing out in an increasingly AI‑mediated travel landscape.In Season 4, we turn our attention to the future of tourism and hospitality. Through conversations with forward‑thinking leaders, researchers, and innovators, the season explores how the industry can evolve to stay resilient, relevant, and meaningful in the face of profound economic, technological, and societal change.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse.⁠

In this episode, Dr. Maggie Chen speaks with Dr. Alexander Lennart Schmidt about what technological innovation really means for hospitality. Drawing on applied research in robotics, extended reality, and artificial intelligence, the conversation explores future scenarios for the industry, shifting power dynamics around data and distribution, and the limits of hyper‑personalization. Together, they reflect on why experimentation, flexibility, and meaningful human connection will be essential in shaping the future of hospitality.In Season 4, we turn our attention to the future of tourism and hospitality. Through conversations with forward‑thinking leaders, researchers, and innovators, the season explores how the industry can evolve to stay resilient, relevant, and meaningful in the face of profound economic, technological, and societal change.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse.

In this episode, Maggie Chen and Simone Puorto explore what the future of tourism and hospitality could and should look like in an AI‑driven world. From AI as the new user interface to redefining human touch as responsibility and choice, the conversation challenges common myths around hyper‑personalization, automation, and technology adoption, while highlighting why humans may ultimately become the true luxury in hospitality.In Season 4, we turn our attention to the future of tourism and hospitality. Through conversations with forward‑thinking leaders, researchers, and innovators, the season explores how the industry can evolve to stay resilient, relevant, and meaningful in the face of profound economic, technological, and societal change.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse.

Join us for the season finale as we take you behind the scenes of the third Flagship Annual Conference, organized on June 3 in Chur, Grisons. Hear from leading voices in Swiss tourism as they share insights on digitalization, the balance between high tech and high touch, and how AI is shaping the industry. Discover how collaboration, innovation, and the human touch are redefining the future of tourism in Switzerland. In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse

In this episode, Alessandro Inversini speaks with Luca Pronzati, Chief Digital and Technology Officer at MSC Cruises, about how technology is enhancing—not replacing—the human touch in cruises. From smart ships to AI-driven experiences, they explore how digital innovation can elevate service while preserving the emotional core of guest interactions, allowing crew members and customers to focus more on meaningful, personalized interactions. In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse

In this episode, Maggie Chen welcomes Davy Jansegers, Head of Business Development at Lausanne Tourism. With a career that began at the hotel reception desk and led to national and international recognition in hospitality, Davy brings a rare blend of operational insight and strategic foresight From the rise of AI and virtual influencers to the irreplaceable value of human touch, Davy shares how Lausanne is preparing SMEs for a tech-forward yet people-centered future. His reflections on digital transformation, emotional connection, and the evolving role of tourism offices offer a compelling roadmap for the industry.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠

In this episode , we sit down with Carlo Fontana, General Manager of Hotel Lugano Dante, for a rich conversation on the evolving role of technology in hospitality. With over three decades of experience, Carlo shares how he’s witnessed and leveraged the digital transformation of the industry, from the first PMS installations to AI-assisted guest communication.But for Carlo, technology is never the star of the show. "It’s the smile, the name remembered, the warm welcome that guests never forget.” He walks us through his “magic pyramid” for adopting tech—starting with leadership and culture, not software—and reminds us that the most powerful tools in hospitality are still empathy, attitude, and attention to detail.From handwritten notes to smart key systems that trigger personalized greetings, Carlo shows how thoughtful tech adoption can empower staff, reduce friction, and elevate the guest experience—without ever replacing the soul of hospitality.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠

Join us for a thoughtful conversation with Damaris Papoutsakis, Head of Guest Management and Protocol at UEFA, as she reflects on the evolving role of technology in service delivery. In this episode, Damaris shares how technology should be a backstage enabler—streamlining operations and freeing up time—so that people can focus on what truly matters: human connection.She emphasizes that “technology must support the experience, not replace it,” and explains how UEFA is rethinking its systems to allow teams to spend less time behind screens and more time face-to-face with guests. For Damaris, success lies in the seamless blend of operational efficiency and personal interaction, where the first hello and the last goodbye are never automated, but always heartfelt.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠

Join Prof. Maggie Chen as she speaks with Professor Reza Etemad-Sajadi from EHL Hospitality Business School about the future of customer interaction in a high tech-driven world. They explore the critical role of empathy, emotional engagement, and experience co-creation in shaping memorable customer experiences. Discover how businesses can strike the perfect balance between high-tech solutions and the human touch, and why creating emotional connections with guests remains central in today's world.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠

Join us for an insightful conversation with John Leglise, CEO of Sandoz Foundation Hotels, as he explores the delicate balance between technology and human interaction in the hospitality industry. In this episode, John shares his vision on how "the interaction gives the soul, the technology gives the efficiency," emphasizing the importance of future leaders being both technically fluent and emotionally intelligent. Discover how Sandoz Foundation Hotels integrates high tech to enhance high touch, creating memorable guest experiences while always empowering employees. In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse

We are thrilled to welcome Claudia Beaufort, Chief Commercial Officer of Zermatt Hospitality Group, which oversees nine accommodations and 20 dining establishments, including the prestigious five-star Grand Hotel Zermatterhof. With a wealth of experience in the hospitality industry, Claudia shares her insights on how digital technology is reshaping operations and enhancing guest experiences. She emphasizes the importance of balancing high tech and high touch for a true service quality. In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse

In this episode, we're excited to host Toan Ly, Executive Assistant Manager Commercial at Six Senses Crans-Montana. With over a decade of international experience in luxury hospitality, Toan explains how technologies like AI-driven personalization, biometric security, and immersive virtual reality are transforming guest experiences. However, he emphasizes that the core of luxury hospitality lies in genuine human interaction, which cannot be replaced by technology. To prepare for future transformations, Toan stresses the importance of investing in culture, leadership, and scalable tech infrastructure. He also highlights the need for future hoteliers to be well-versed in both operational skills and technology, ensuring they strike the right balance between tech and personalized service, depending on their business positioning.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Today, Maggie Chen interviews Christoph Maximilian Schlatter, Delegate of the Board of the Laudinella Hotel Group, which manages four renowned hotels in St. Moritz. In this insightful conversation, Christoph shares his perspective on the future of hospitality, emphasizing the evolving role of technology and human touch. He discusses how digital solutions and automation are transforming operations while highlighting the enduring importance of personalized, human-centered service. Christoph also explores the challenges of attracting talent in the industry and how embracing both high-tech and high-touch approaches can create a more fulfilling hospitality environment.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Today, Francis Reichenbach, General Manager at Le Mirabeau in Zermatt, a 4-star family-owned resort & spa hotel, shares his extensive experience and hands-on approach in integrating tech tools into the hospitality industry. As a true hotelier, Francis discusses how concrete tech solutions play a crucial role in enhancing the guest experience, yet emphasizes that it should always complement the human touch at the heart of hospitality. He explores the delicate balance between embracing technological advancements and maintaining personalized service, offering valuable insights into how the industry can evolve while staying committed to its human-centered values.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠⁠

In this interview, Professor Hannes Werthner, a pioneer in e-tourism and the founder of the Digital Humanism initiative, reflects on the evolution of technology in the tourism industry. He and Prof. Maggie Chen discuss the role of high-tech innovations, such as artificial intelligence and connected devices, and their impact on travel. Professor Werthner emphasizes the need to balance technological advancements with human values, addressing the societal implications of digital transformations. In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠.

In this episode, Maggie Chen sits down with Christophe Laurent, EHL Group Values Ambassador, to explore the dynamic changes within the hospitality industry. Together, they discuss how the future of hospitality is shifting from basic service provision to creating meaningful, human-centered experiences. Christophe shares his insights on how empathy, technology, and strong workplace culture are key drivers in this transformation, shaping new strategies that elevate the guest experience and pave the way for a more innovative industry.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠.

Gregory Guzzo, Associate Director at Antidots, shares insights on how the mobility and tourism industries are evolving. He discusses the balance between technology and personal touch, emphasizing the role of empathy and human engagement in enhancing customer experiences. He also explores the future of Mobility as a Service (MaS) and how it can improve journeys without losing the personal connection.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠.

Join today Michael Thomann, a renowned Swiss hospitality expert, as he explores with Prof. Maggie Chen the balance between high tech and high touch in the future of the industry. From personal guest experiences to tech-driven solutions, Michael shares insights on how to navigate the evolving hospitality landscape while keeping the human connection at its core.In Season 3, we dive into the theme of "High Tech for High Touch," where leading experts and innovators discuss how to strike the perfect balance between technology and human interaction in hospitality and tourism. The season explores how leveraging technology can enhance, rather than replace, the essential human touch that drives success in the industry.In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠.

In this episode of the Resilient Tourism Podcast Series, Dr. Alessandro Inversini reflects on the key insights from Season 2. Unlike Season 1, which focused on Swiss local travel stakeholders, this season features interviews with international experts from major brands like Booking.com and Accor, as well as academics and digital experts. The discussions highlight the importance of digital transformation, personalization, data management, and sustainability in the travel industry. The episode also delves into the rise of artificial intelligence and its impact on real-time decision-making and human-centric travel experiences. Tune in for a sneak peek into what’s coming next in Season 3, where the focus will be on the intersection of digitalization and human interaction in travel. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Dejan Ristić, Project manager at Ljubljana Tourism In this episode, Amélie Keller interviews Dejan Ristić, project manager at Ljubljana Tourism, and together they discuss digital transformation and sustainability for destinations. Dejan shares Ljubljana's smart tourism initiatives, emphasizing data-driven decision-making and collaboration with stakeholders. They explore the balance between technology and human-centric hospitality, envisioning a more responsible and inclusive tourism sector in the future. In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Michael Levie, Hospitality Executive In this episode, Michael Levie shares invaluable insights into the evolving landscape of digital transformation within the hospitality industry. The conversation delves deep into the challenges and opportunities presented by technology in hospitality, highlighting the importance of using data and digital innovation. Michael Levie's vast experience and expertise offer listeners a roadmap for success, outlining strategies for leveraging digital technologies to enhance guest experiences, streamline operations, and drive sustainable growth in the hospitality sector. From legacy systems to cutting-edge innovations, this episode is full of recommendations for industry professionals seeking to thrive in the digital age of hospitality. Michael Levie is a seasoned hospitality professional with over 40 years of experience. He began his career working for various international hotel chains including Sonesta International Hotels Corporation and NH Hotels all over the world. He co-founded Citizen M hotels in 2005. Michael is a trailblazer in the digital transformation of the hospitality industry, emphasizing the strategic use of technology. His visionary leadership at Citizen M and ongoing involvement in hospitality tech showcase his commitment to innovation and shaping the industry's future. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with ⁠Floor Bleeker, CTO at Accor In this podcast episode, Prof. Maggie Chen engages Floor Bleeker in a discussion centered around Accor's digital transformation. Floor sheds light on two pivotal changes underway at Accor. The first involves a technical change, steering the company from numerous data centers to a single public cloud. This shift aims for heightened agility, centralized management, ultimately enabling the possibility of launching a hotel within a single day. Concurrently, an organizational transformation is happening at Accor. Floor also shares thoughts about the evolving landscape of digital transformation within the hospitality sector, particularly emphasizing the critical role of enhancing guest experiences and engaging staff. Floor Bleeker is the Group Chief Technology Officer of Accor and is responsible for the global data and IT strategy and execution. Its role is to create a consistent and positive impact on the business success of all Accor brands through the delivery of effective and innovative technology solutions. Floor is part of Accor's global executive committee. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Tess Mattisson, CEO of Zaplox In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO of Zaplox, a leading provider of digital solutions and mobile keys for hotels, casinos, and resorts. Tess is deeply passionate about the intersection of technology and hospitality, and she brings a wealth of experience from both realms. Tess emphasizes the importance of digital transformation being more than just adopting technology; it's about people, mindset shifts, and enhancing guest experiences. She highlights the need for technology to work seamlessly, be user-friendly, and above all, provide value to both guests and employees. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with ⁠Prof. Marianna Sigala⁠, Sheffield Hallam University In this podcast conversation between Prof. Alessandro Inversini and Prof. Marianna Sigala, they dive into the realms of digital transformation, datafication, and their impact on the tourism industry. Marianna Sigala, a professor specializing in digital transformation, shares her insights on digital transformation, datafication, data collection, resilience and predictive models through the use of digital twins, the future of tourism and more. Overall, the conversation highlights the immense potential of digital technologies and data in transforming the tourism industry while urging a proactive approach towards responsible usage and adaptation. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠with the support of ⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠.

🗣️🎙️ Interview with Norbert Kettner, CEO Vienna Tourist Board Norbert Kettner has been the Vienna Tourist Board’s Director since September 1, 2007. Norbert Kettner is a member of the board of trustees of the Austrian Broadcasting Corporation ORF. He is deputy chairman of the supervisory board of Vienna City Marketing Agency and member of the board of directors and the presidium of Vienna Business Agency as well as member of the City of Vienna’s Economic Council 2030. Kettner is also part of the AviationIndustry Austria (AIA) Advisory Board and member of the Tourism and Hospitality Industry Advisory Board of MODUL University Vienna. (https://b2b.wien.info/en/newsroom/media-library/photos-norbert-kettner-355272) In this conversation, Norbert Kettner and Amélie Keller explore Vienna Tourist Board's strategies, with a specific focus on the importance of social design and human centricity in digital transformation, data, and sustainability. Norbert highlights several digital projects undertaken by Vienna Tourist Board, as well as the importance of "digital humanism" for the city. Norbert reflects as well on the pandemic's impact, accelerating their data-driven transformation and the need to create better experiences for visitors and better quality of life for the local people. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with ⁠⁠Prof. Dimitrios Buhalis, Bournemouth University Business School Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology, Smart Environments and Interactive Marketing, He is an expert in technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is Professor of Smart Tourism at Bournemouth University Business School. In this conversation, Prof. Dimitrios Buhalis and Prof. Alessandro Inversini discuss the impact of technology, particularly AI, on the future of travel. Dimitrios highlights AI's role in personalizing experiences, predicting trends, and most importantly, making real-time decisions. He emphasizes the need for responsible implementation, considering challenges like privacy and equitable access to technology. Their discussion centers on the potential for hyper-personalization in travel experiences by 2040, driven by AI's ability to cater to individual preferences in specific contexts. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Dolores Ordoñez, Director of AnySolution and Expert in Smart Cities and Tourism In this podcast episode , we interview Dolores Ordoñez, expert and leader in European digital transformation and smart destinations. Together, we explore the significance of technology in tourism, emphasizing the need for a human-centric approach alongside data-driven solutions. Dolores plays an important role in the DATES project, a EU project that sets the bases of the European Tourism Data Space. She discusses its role in fostering collaboration and sustainable practices within the industry. The conversation touches on challenges, recommendations, and the future of tourism, envisioning a landscape where data facilitates better experiences while preserving destinations' authenticity and sustainable development. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠with the support of ⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠.

🗣️🎙️ Interview with Mirko Lalli, Founder and CEO of the Data Appeal Company In this podcast episode, we talk with Mirko Lalli, the founder and CEO of Data Appeal Company. We discuss the digital transformation of the travel sector, the role of data, and how it is changing the industry. Mirko explains his company's focus on making travel destinations and companies more data-driven through AI. 🎯 Interestingly, Mirko also tells us about his company's efforts to measure destination sustainability through data. 🌱🌎 💡 He also tells us that AI will be a significant force in shaping the future of travel, urging listeners to embrace AI and adapt to industry changes. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠with the support of ⁠⁠⁠Innosuisse⁠⁠⁠.

🗣️🎙️ Interview with Wolfram Höpken, Professor at the University of Applied Sciences of Ravensburg-Weingarten In this episode, we sit down with Wolfram Höpken, a professor in Business Informatics, as well as the director of the Institute for Digital Transformation at the University of Applied Sciences Ravensburg-Weingarten. We talk about the future of the travel industry, exploring the impact of digitalization and AI on the way we experience tourism. 💡 Wolfram sheds light on the profound changes taking place in the world of travel, and shares his insights on how advancements in data science, artificial intelligence, and data-driven services are shaping the industry. Wolfram also brings the role of data and the challenges faced by small and medium-sized enterprises (SMEs) in preparing for the entry of tech giants into the tourism market. 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠⁠www.resilienttourism.ch⁠⁠⁠. This content is produced by the ⁠⁠EHL Hospitality Business School ⁠⁠with the support of ⁠⁠Innosuisse⁠⁠.

🗣️🎙️ Interview with Eduardo Santander, CEO/Executive Director of the European Travel Commission (ETC) Today, we sit down with Eduardo Santander, CEO of the European Travel Commission (ETC), for an in-depth conversation on the state of European tourism. 💡 Eduardo shares his and ETC's invaluable insights into how digital technologies and data insights are transforming European destinations, and how they contribute to our sustainable future. In addition, you will discover how ETC is spearheading initiatives to harness the power of data and technology, creating a more connected and sustainable travel ecosystem. 🌱🌎 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠www.resilienttourism.ch⁠⁠. This content is produced by the ⁠EHL Hospitality Business School ⁠with the support of ⁠Innosuisse⁠.

🗣️🎙️ Interview with Juho Pesonen, Professor at the University of Eastern Finland Business School In this episode, we delve into the ever-changing world of travel with a captivating conversation with Professor Juho Pesonen. As a leading expert in the field, Juho shares his invaluable insights on the digital transformation sweeping through the tourism industry. 💡 Juho breaks down digital transformation into three categories : Enhancing customer value Boosting operational efficiency Pioneering novel business models. We also discuss the associated challenges, with a particular focus on customer experience, automation, AI and the possibilities of a more sustainable travel industry. 🚀🌎  🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠⁠www.resilienttourism.ch⁠⁠. This content is produced by the ⁠EHL Hospitality Business School ⁠with the support of ⁠Innosuisse⁠.

🗣️🎙️ Interview with Alexei Matouchkine, Regional Director at Booking.com In this episode, we delve deep into the world of hospitality's digital transformation and the pivotal role played by Booking.com. Join us as we explore the evolving landscape of the hospitality industry and discover how Booking.com's solutions empower hoteliers in their digital journey. 💡 Our guest, Alexei Matouchkine, shares insights into the dynamic relationship between technology and hospitality. With a diverse portfolio of services and a global presence, Booking.com has been a driving force behind the industry's digital evolution. In addition, discover how they have enabled accommodations providers to adapt, thrive, and embrace sustainability while enhancing the guest experience.🌱 🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯 This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠www.resilienttourism.ch⁠. This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

We wrap up the first season with Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience. Transcripts are available on our ⁠⁠website⁠⁠ (resilienttourism.ch/podcast) 🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to share the best digital practices in the travel and tourism industry and accelerate Swiss innovation. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector.  This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠www.resilienttourism.ch⁠. In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR;EN;IT;DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse. Every episode will be transcribed, and summarized in the language of the podcast and in English.

🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Dr. Roland Schegg is a professor at the Institute of Tourism, University of Applied Sciences and Arts of Western Switzerland Valais (HES-SO Valais) since 2005. Between 2000 and 2004 he was working with the EHL as a professor and researcher. His research interests are in the field of eTourism (online distribution, eService metrics, technology adoption, web 2.0 and mobile technologies in tourism). He has been involved in applied research into the tourism sector for 20 years and is part of the project managers of the Flagship Resilient Tourism. In this episode, Roland Schegg shares his recommendations on digitizing the travel sector, as well as his experience with digital tourism as a specialized professor at HES-SO Valais. As explained in the episode, the most important recommendation that Roland has shared is to work together, learn from the others and collaborate with other stakeholders from the Swiss travel sector, so that a sustainable digital eco-system can be built in the country. ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Dr Cindy Heo is an Associate Professor of Revenue Management at the EHL Hospitality Business School. Prior to joining EHL, she taught revenue management course at the Hong Kong Polytechnic University and has delivered custom executive education programs on revenue management in Asia, Middle East, and Europe. Her scholarly research and industry consulting focus on the core strategic elements of revenue management, pricing and sharing economy. Prior to joining academia, she had extensive industry experience in the hospitality and tourism fields. ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Mattia Storni is Head of Marketing, Communication and Product Development at Saas-Fee Saastal Tourismus. In this episode, he presents two interesting projects in which he has been part of in Saas-Fee. One project is about Data Forecasting through Data Analytics, and the other one is about a project involving a luggage transport robot in collaboration with Post Auto AG and the municipality of Saas-Fee. ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠www.resilienttourism.ch⁠ In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) André Golliez is a lecturer at the Lucerne University of Applied Sciences, and a consultant in the area of open data, data sharing, and data value creation. He founded the opendata.ch association and is involved in data policy issues and the use of open data, as well as the Resilient Tourism Flagship project. In this episode, he talks about his involvement in digitalization in tourism and the development of a common data and content hub in the Lucerne and Lake Lucerne Region.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN ITALIAN. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Simona Gamba is Deputy COO and Chief Innovation Officer at Locarno Film Festival. In this episode, she discusses her role in innovation for the festival and how she is working to improve its service model and customer experience. She has been investigating the needs of users and the impact of new technologies on the festival, as well as adjusting the technology infrastructure to improve digital touchpoints and collect data. She gives the example of the ticketing project, which was outdated and not user-friendly, and how they are using new technology to improve it and collect data.  --- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN SWISS GERMAN. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Sebastian Schmid is the host of Hotel Glocke, and he and his wife are the second generation to run the hotel. The Glocke is in the heart of the Goms valley, at the upper end of the canton of Wallis. In this episode, Sebastian shares with us some of the digital tools and technologies implemented in his small family hotel.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Maxime Gervasi, co-founder of Mayko, and Guillaume Olsommer, founder of Simoïs Consulting, both support different tourism actors in the realization of their projects. Together, they have created the BeMobile platform which gathers a large volume of data from a destination to guarantee a high quality experience for visitors. ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Dr. Matthias Fuchs ist Assistenzprofessor für Marketing an der EHL. Er forscht zu digitalem Kundenverhalten, Produkt- und Servicekonfiguratoren und Kundenfeedback. Er unterrichtet Marketing und Computational Thinking. Dr. Matthias Fuchs promovierte 2021 in Marketing an der Universität St. Gallen (HSG), wo er Geschäftsführer des Center for Innovation (CFI-HSG) und Leiter der Custom Executive Education Programs am Institut für Marketing und Customer Insight (IMC-HSG) war. Vor seiner Promotion war er mehr als sechs Jahre im Markenmanagement, Marketingmanagement und in der Strategieberatung bei Procter & Gamble, Coty Inc. und Roland Berger Strategy Consultants tätig. Er verfügt über zwei Master-Abschlüsse der Wirtschaftsuniversität Wien (WU), der Norwegischen Hochschule für Handel und Gewerbe (NHH) und der Global Alliance in Management Education (CEMS). Seinen Bachelor-Abschluss erwarb er an der Wirtschaftsuniversität Wien (WU).  In dieser Episode spricht er über ein gefördertes Forschungsprojekt über nachhaltiges Konsumverhalten im Tourismus. ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Emmanuelle Rose is in charge of the communication and digital department of the Lausanne tourist office. Throughout her career, Emmanuelle has worked in the digital sector: Lycos search engine in the 2000s, Voyages SNCF, expedia.fr and finally arrived in Lausanne as web manager. There she created the current digital service of the tourist office. In this episode, Emmanuelle Rose talks about her digital career path and the importance of data and digital technologies for tourist offices. She presents two main current digital projects at Lausanne Tourisme, and recommends the industry to keep a customer-centric mindset when designing experiences and giving out recommendations to the visitors. ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Ian Millar is a Senior Lecturer in the EHL’s Business Creativity department. He is a Certified Hospitality Technology Professional and a frequent speaker at international IT conferences. He is also the author of numerous articles on hospitality technology. Ian is an advisor to various hospitality technology companies and was a member of the hospitality industry panel for the Singapore Tourism Board, which advises hotels in the region on best practice in the use of technology. He is also a mentor for the Metro Accelerator programme, advising various hospitality technology start-ups. He is currently on the advisory board of HITEC Amsterdam, which organises Europe's largest hospitality technology conference. He’s been recipient of the 2020 Hospitality Financial and Technology Professionals (HFTP) Paragon Award In this episode, Ian Millar talks about how the hospitality and restaurant industry can be more effective thanks to technology. He provides a clear example of a digital project in which he was involved some years ago, where data and technology helped in accelerating key processes of a famous fast food chain.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN FRENCH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Christopher Meignier is the CEO and co-founder of BLENT, a Swiss business intelligence company created in 2019 that produces dashboards and reports updated in real time for hotel and restaurant chains. BLENT provides an answer to the problem of compiling and analysing data from several systems (stay, services, F&B, wellness, accounting, reputation, competition, HR, etc.) on multiple properties. Artificial intelligence allows each level of management to optimise its activities and resources in real time and to anticipate the future with powerful forecasting tools. In this episode, Christopher Meignier explains the mission of BLENT and gives recommendations to the hospitality industry regarding the use of technology for easing business operations and taking better decisions.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN GERMAN. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Elisha Schoppig is Operations Manger at Hotel-Spider. The Swiss company, headquartered in Nyon, develops IT solutions for hotels. Elisha has been working at Hotel-Spider since 2014, right after graduating with a Bachelor's degree from the EHL Hospitality Business School. Fascinated by the technological field, he has since been responsible for the European market as Operations Manager. In this episode, Elisha talks about the common digital challenges hotels face in their booking processes, and discusses how to address them.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN ITALIAN.  Transcripts are available on our website (resilienttourism.ch/podcast) Luca Preto is Head of Digital at Ticino Turismo, the regional tourism office that aims to promote and develop the tourism strategy of the canton. Within this department, he manages the agency’s online strategies and the projects related to digital transformation and innovation. Digital tourism, technology and communication are his main passions. In this episode, Luca Preto presents two concrete examples of digital transformation of Ticino Turismo's operations. One of them serves a market regulation purpose and administrative responsibilities, while the other example illustrates how much data can be taken out and leveraged from the Ticino Ticket, a travel ticket delivered to overnight visitors which allows to use public transportation for free and access to many regional discounts.  --- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN FRENCH.  Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Vincent Bailly is the director of the Lavaux World Heritage Association, an entity in charge of the management of the "Lavaux, Vineyard Terraces", which has been a UNESCO World Heritage Site since 2007. Vincent is a geographer by training and a journalist. He also worked at the Tourist Office of the Canton of Vaud for information and multimedia development. He is now working for the preservation of the site "Lavaux, Vineyard Terraces". In this episode, Vincent Bailly explains how leveraging data will allow the Lavaux World Heritage Association to track visitor flows and improve their experience once it has been appropriately interpreted with the help of different research institutes.  ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

🎙️ THIS EPISODE WAS RECORDED IN ENGLISH. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) Julia Geffers is the CEO of Hoxell, a Swiss company based in Lugano that provides an integrated software hospitality platform which facilitates the interaction with guests and connects the different departments within accommodation facilities in real time. Julia has worked 20 years in the hospitality industry and has learned all the secrets of hospitality and customer experience. In this episode, Julia shares her passion for hospitality and underlines the importance of using technology to enhance communication and information flow among employees and customers.   ---- In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation! This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

This podcast series is introduced by Dr. Alessandro Inversini, Associate Professor at EHL Hospitality Business School. He is expert in marketing communication, digital communication and digital marketing with extensive academic and industry experience. Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast) 🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to share the best digital practices in the travel and tourism industry and accelerate Swiss innovation. Interested? Let's take a ride together! 🚀 You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector.  This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch. In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR;EN;IT;DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse. Every episode will be transcribed, and summarized in the language of the podcast and in English.