Hot Studio, Cooler Heads: Travel Ops, Mentors, And Rooftop Dreams - TIME with Katrina Humphrey

Send us Fan MailThe room was sweltering and the banter was hot, but the real heat came from Katrina Humphrey’s story of how quiet, consistent action turns into leadership that lasts. We bring Katrina into the studio to map her shift from travel consultant to business operations manager at a busy corporate travel agency, where she supports consultants, liaises with accounting and offshore teams, and spots the tiny process breaks that trip everyone up. One wrong hotel email address. One faster fix. One smoother day for the whole team. That’s how operational excellence is built.Katrina credits a pivotal mentorship through the TIME program, pairing her with Kelly, a dynamic professional development coach. Together, they rebuilt confidence as a practice, not a personality trait—calibrating tone for senior conversations, preparing for confrontation without losing composure, and asking the questions that move decisions forward. The surprising twist is how these tools bled into her personal life, helping her unpack anxiety, repair connection with her father in New Zealand, and return with a lighter heart. Leadership, it turns out, doesn’t stop at the office door.We also get honest about the logistics: six months that stretched with work travel, a flexible cadence of sessions, and the missed magic of too many networking nights. Still, the takeaways are sharp and practical. Use visual cues—like Katrina’s “Do epic shit” artwork—to prime action. Visualise the terrain before your big moments, the way a runner maps a marathon in their mind. Set bolder projects, ship the neglected ones, and let openness replace self-doubt. If you’re navigating operations, corporate travel, or any fast-moving team, Katrina’s journey offers repeatable steps you can use today.If this conversation gave you a useful tool or a nudge to act, follow the show, share it with a colleague, and leave a quick review—what’s the one small fix you’ll make this week?