Hoteliers' Voice S1E4 - Jayson Heron-Smith, Cordis Hotel NZ and a unified guest platform

In this episode we speak with Director of Sales & Marketing, Jayson Heron-Smith, at Cordis Hotels Auckland New Zealand part of Langham Hospitality which has had a big technology focus this year. Jayson talks us through the focus they’ve had on the tech stack and why they’ve made such grand investments for the future of the property. Included in the list is Data Protection, upgrades and system changes to F&B reservations systems, a new unified guest platform including marketing databases, an online gifting platform plus a new sales & catering (Delphi) platform, as well as new data tools from the likes of Travelclick, STR & OTA insight to access additional insights. Jayson looks after the 400-room Cordis which is in the process of expanding to 640 rooms with additional function space, and is the biggest hotel in New Zealand. A high priority in the global environment, Cordis is taking guest data and privacy seriously, especially since it is a luxury hotel chain and with the expectation on them that they will protect people’s information.  Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-jayson-heron-smith-cordis-hotel-nz-and-a-unified-guest-platform Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/