Hoteliers' Voice S2E3 - RBH Management - Digitalising the guest journey and cultural change

With a full renovation taking the place the the need to look at guest experiences and staff resourcing differently, the CIO of RBH Management, Vibhu Gaind decided to take the opportunity to rework the techstack in one London hotel. With drastic change in hotel product and guest expectation, he was keen to Make the contact with the guest more meaningful and less transaction based. Vibhu explains where he took inspiration and the decisions on the solutions that said goodbye to the traditional lobby to make way for a more vibrant entrance hub.Key points include:Identifying key operational changes necessaryPoignant factors within digitalising the guest journey Implementing cultural change, staff resourcing and employee perspectiveSelecting the right tech partnersThe tech stack includes Microsoft, Azure, 365 environments, HotstatsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/