Hoteliers' Voice S2E6 - Branson Family Retreats - managing hospitality 100% remotely

How do you run two hospitality brands 100% remotely? Tyan MarCink Hammond explains how she has adopted complete digital management of her two brands Branson Family Retreats and Missouri Haus. We learn the tools that she uses to manage 55 rooms across 13 sites - what hotels can learn from vacation rental. Tyann has hosted over 20,000 guests since 2007 with the growing portfolio of award-winning properties. The tech stack is at the forefront of the guest experience and communications with a digital guidebook, a 14 point pre-arrival communication workflow, and remote property management tools.Key points include1.     How to target and manage your most valuable guest demographic2.     Making a memorable experience - the importance of the digital guest journey3.     How remote IoT technology can manage properties?4.     What makes a holiday rental property Tyann is also host of the podcast The Guest Cast, and the Queen of Guest Experience with TouchStay.Airbnb profileMissouri Haus and Branson Family Retreats direct sites My podcast The Guest CastListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/