Hoteliers' Voice S3E2 - How Columbia Beach Resort uses digital to augment the luxury experience

 We speak to Monica Coppetta, General Manager of Columbia Beach Resort in Cyprus as part of Hoteliers' Voice about how they focus on the luxury guest experience and digital technologies. Overlooking the secluded Pissouri Bay on the southern coast of Cyprus, Columbia Beach Resort is a five-star resort offering 169 luxurious suites with distinct Cypriot architecture, an award-winning spa and two pools, and gourmet restaurants, in a stunning location – providing a unique experience.In our conversation,  Monica explains how Columbia Beach Resort provides a unique experience with technology, we explore:Why is guest facing tech and digital systems are so important The technologies being deployedThe impact on hotel performance Engaging staffIdentifying the right partnersSystems Columbia Beach Resort uses includes Innspire, Hotel Mobile and Oracle's Micros Fidelio, Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/