How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris

The financial services industry is entering a generational moment, driven by strong bank balance sheets, regulatory rollbacks and the rapid rise of artificial intelligence. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded,- host Richelle Carey speaks with Stephanie Ferris, CEO and President of FIS, about how the company is building the trusted intelligence layer for global finance. They discuss the strategic advantages of the TSYS acquisition, the deployment of agentic fraud protection with Anthropic and the future of hyper-personalized banking. Learn why banks must balance top-down AI strategies with bottom-up innovation to maintain their competitive edge and secure customer trust. Produced by Reuters Plus for FIS 00:00 - Introduction and the Generational Shift in Banking 01:10 - Three Factors Driving the Financial Industry 03:07 - Top Client Challenges: Modernization and Trusted AI 04:26 - Leveraging Data for Hyper-Personalization 06:31 - The Anthropic Partnership and Fighting Financial Crime 08:19 - Agentic Commerce & Autonomous Purchasing 10:04 - Implementing AI: Top-Down vs. Bottom-Up Approaches 11:19 - Cutting Through Industry Noise and Relying on Partners 13:17 - Final Advice: Staying Focused on Bank Strategy 15:05 - Conclusion