Emerald Exchange: Orchestrated Intelligence, Decoded

Banks are under increasing pressure to adopt AI, but the key question is how to do it safely, securely and with real business value. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Himal Makwana, Global Head of Corporate and AI Strategy at FIS, and Carson Pickens, Head of Enterprise Data Technology and Technical Product Management at FIS, about their enterprise data platform and partnership with Anthropic. The conversation explores how FIS is using AI to support areas such as anti-money laundering investigations; how its data and AI platform connects siloed banking data to power more advanced workflows; how client data remains secure within FIS infrastructure; and why FIS sees its mission-critical infrastructure as strengthened by AI, not displaced by it. Produced by Reuters Plus for FIS.

The financial services industry is entering a generational moment, driven by strong bank balance sheets, regulatory rollbacks and the rapid rise of artificial intelligence. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded,- host Richelle Carey speaks with Stephanie Ferris, CEO and President of FIS, about how the company is building the trusted intelligence layer for global finance. They discuss the strategic advantages of the TSYS acquisition, the deployment of agentic fraud protection with Anthropic and the future of hyper-personalized banking. Learn why banks must balance top-down AI strategies with bottom-up innovation to maintain their competitive edge and secure customer trust. Produced by Reuters Plus for FIS 00:00 - Introduction and the Generational Shift in Banking 01:10 - Three Factors Driving the Financial Industry 03:07 - Top Client Challenges: Modernization and Trusted AI 04:26 - Leveraging Data for Hyper-Personalization 06:31 - The Anthropic Partnership and Fighting Financial Crime 08:19 - Agentic Commerce & Autonomous Purchasing 10:04 - Implementing AI: Top-Down vs. Bottom-Up Approaches 11:19 - Cutting Through Industry Noise and Relying on Partners 13:17 - Final Advice: Staying Focused on Bank Strategy 15:05 - Conclusion