How AI Will Change Order Management Forever With Infios SVP Omar Akilah | 5IM

In this exclusive 5 Insightful Minutes interview, Omar Akilah, SVP of Product at Infios, joins Omni Talk to explore how AI is impacting retail order management systems. From modular OMS architecture to predictive inventory optimization and AI-enhanced customer service, Omar explains why the future of retail fulfillment depends on intelligent, scalable, and purpose-built solutions. Learn how leading retailers can ditch the spreadsheets and future-proof their operations today.Key moments include:0:11 – Omar joins to talk about how AI is impacting OMS0:30 – What is a modular order management system and why it matters1:25 – How Shopify brands can scale with modular tech2:00 – Why AI—not systems—should power retail functionality2:52 – How predictive AI is transforming order orchestration and fulfillment3:44 – Examples of AI in real-time inventory management and optimization5:00 – Eliminating spreadsheets and manual what-if rules6:10 – The future: AI as a companion to enhance—not replace—retail jobs7:50 – AI-augmented agents for better customer service8:11 – Final thoughts from Omar on intelligent systems and retail agilityMusic by hooksounds.com#aiinretail #ordermanagement #retailtech #omnichannel #Infos #RetailAI #inventoryoptimization #machinelearning #ecommerce #omnitalk #retailinnovation Sponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy