How Brands Are Balancing Human Authenticity with AI Efficiencies

"MediaTalk" host Mike Reynolds sits down with Mike Donoghue, CEO and co-founder of Subtext, to discuss how AI is reshaping brand-consumer relationships in today's cluttered digital landscape. Subtext, a short message service marketing platform, recorded remarkable growth last year, notching a more than 100% revenue increase in 2025. Donoghue emphasized that while AI is inevitable, its proper application is critical. Rather than replacing human voices, Subtext uses AI to analyze consumer responses and generate actionable insights. "People want to talk through machines, not to machines," he explained, highlighting that brands foregoing genuine human connection risk losing relevance in an increasingly automated world. As email marketing faces AI-driven disruption similar to what search experienced, more publishers are turning to SMS to maintain direct audience relationships without big tech gatekeepers. This episode explores what the balance between AI efficiency and human connection will look like in 2026 and 2027, and how brands are preparing for the AI-driven transformation of traditional communication channels. Are direct, unfiltered connections an essential strategy to stand out in an increasingly automated world? More S&P Global content: Technology, Media, & Telecoms GenAI VC Funding: A 2026 Outlook Featured experts: Mike Donoghue, CEO and co-founder of Subtext Credits: Host/Author: Mike Reynolds Producer/Editor: Sarah James www.spglobal.com www.spglobal.com/market-intelligence