How Customer Service Drives Your Business

Send us Fan MailNo matter the industry you’re in, you will always interact with people. Customer Service is more than checking off to-do lists or sending a monthly email update, customer service is what drives your business. On your journey as an entrepreneur, you’ll be faced with many decisions and will have to problem solve but if you create the ultimate customer experience for your business, you’ll have great success. With 18 years in customer service and experience as a business owner and mom of two, our guest shares how mastering project management, strategic planning, and communication has been the key to her success. Tune in for insights on how soft skills can help you manage multiple tasks, build trust with clients, and create efficient systems to streamline your workflow.In this episode, we discuss:Soft skills drive success – From time management to decision-making, these skills are essential for balancing business and personal life.Clear communication prevents challenges – Setting expectations, defining a scope of work, and building trust with clients ensures smooth project execution. Systems and workflows create efficiency – Having SOPs and automation in place helps manage multiple projects while maintaining top-tier customer serviceHow do you balance delivering great customer service while managing multiple tasks in your business?Introducing Alesia “True” Corpening: True is a dedicated Program Manager with 18 years of expertise in customer service, project management, business consulting, and community development. Specializing in strategic planning, grant writing, fundraising, and leadership, True provides the technical assistance and strategic insight needed to drive impactful programs forward. Passionate about building strong communities and sustainable initiatives, True is committed to creating lasting change through effective planning and execution.Free 5 Tips for Improving Your Service Based Business + Masterclass : https://mentorship.truecreativesmanagement.com/Discount Code: “GROW” at checkout for $20.00 off  Website: https://mentorship.truecreativesmanagement.com/Instagram: https://www.instagram.com/_true.lee/YouTube: https://www.youtube.com/@_TrueleeSupport the showWhether you’re looking to grow your visibility through Pinterest Marketing or streamline your Podcast Operations and Team Management, we help business owners and creatives build sustainable systems that work for them, not against them.Want to learn more about how this can work for you and your business, reach out to us!Connect with Entrepreneur Encounter: Your Free Gift: 20 Min Clarity Map https://entrepreneur-encounter.kit.com/clarity-map   LinkedIn: https://www.linkedin.com/company/entrepreneur-encounter/ Host Sara Lowell: LinkedIn: https://www.linkedin.com/in/youarerembertllc/Website: https://www.youarerembertllc.com/Host Dana Johnson: LinkedIn: https://www.linkedin.com/in/d-m-johnson/Website: https://ddvirtualmanagement.com/