How customer success will secure your growth story - EP 08 | Linus Haferkemper

Feedback, please 👋Your customer success team is only a cost center at your company - and you’d like to change this? Fortunately, you can (and this episode tells you how).Actually, your CS-team can even secure your growth story and become a profit center!Like it or not, more and more SaaS companies these days have a hard time growing new clients.The only logical question therefore is: How can we expand and develop our existing ones even better?In this episode of #thesaassymphony, Linus Haferkemper and I talk about exactly what has to be done in order to grow revenue from already existing clients – and even monetizing services that you are giving away for free right now.We talked about what non-value-adding activities you should cut out, how to actually quantify your CS-teams impact and what you can do right away when thinking about leveraging your customer success potential.Tune in, have fun!#b2bsaas #customersuccess #growthLinus' LinkedInLinus' WebsiteSupport the show- - -Folge Björn W. Schäfer auf Linkedin: www.linkedin.com/in/bjoernwschaefer Hier kannst Du seinen GTM-Bestseller Funky Flywheels 🕺💃 bestellenDeutsch: https://amzn.to/3Sgi8qkEnglisch: https://amzn.to/4g2Ly4914 Tage kostenlos. Teste jetzt Björn's neue Software: funkybont.com