How Data is Driving CX at Aesop

What this episode covers

In this CX Matters podcast we feature an interview with special guest Amish Goel, Global Head of Digital Insights from AESOP. Amish is an accomplished data strategist and business insights expert with a decade of proven success and as you’ll see, he’s deeply passionate about continuously enhancing customer experiences and, through data analytics and actionable insights, further optimising and refining them. There are some great topics discussed including taking an ‘outside in’ approach to unifying data to drive the CX, elements of the single customer view, and the evolution of modern retail. ACXPA Members can watch the episode in their Video Library and can also download all slides show in the presentation.

Distinct summary based on available episode metadata or transcript content.