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PODCAST · business

CX Matters

by Australian Customer Experience Professionals Association (ACXPA)

Featuring leaders from Australia and across the world, the CX Matters Podcast provides insights, best practice tips and thought provoking content for the contact centre, customer experience, digital experience, customer service and employee experience industry brought to you by the Australian Customer Experience Professionals Association (ACXPA).Whether you are new to the industry or a seasoned veteran looking for a competitive edge, we have a range of speakers covering a range of topics to make it easy to find the insights and inspiration you need. Featuring regular host, Justin Tippett (CEO of ACXPA) and joined by other members of the ACXPA Advisory Boards, the CX Matters Podcast will be your one-stop-shop for all things Call Centre, CX, Digital CX and Employee Experience and how, and why they are all critical to business success.

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Episodes

  1. What is CX Maturity?

    Learn why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).

  2. How Data is Driving CX at Aesop

    In this episode, we talk to Amish Goel, Global Head of Digital Insights & Data Privacy from AESOP who shares some great insights into how data insights are being used to drive the Customer Experience across the brand.

  3. How Tennis Australia is using CX to create memorable customer experiences

    In this episode, we were thrilled to be joined by Karen ‘KC’ Clydesdale, Head of CX & Customer Relations for Tennis Australia who shares some great insights into how Tennis Australia is using Human-Centered Design, data, personalisation, technology, and segmentation are used to create memorable...

  4. From the Kitchen to the Contact Centre

    We met Aurelius Bastian, former chef and now the Customer Service Team Leader at Seek to learn about his facinating journey.

  5. Launch of the ACXPA Call Centre Rankings Report

    Hear directly from the new General Manager of Quality Insights, Simon Blair, about the launch of the ACXPA Call Centre Rankings Report.

  6. Understanding Erlang C for Call Centre Managers

    Everything you need to know about Erlang C wrapped up with some great stories, insights and laughs for anyone working in contact centres.

  7. 12 Key Ingredients of Employee Engagement

    Special guest Luke Jamieson reveals his 12 Key Ingredients of Employee Engagement in a contact centre – a great checklist for any manager!

  8. Tips to implementing Gamification into a contact centre

    Gamification expert Luke Jamieson shares some great insights and tips if you are considering implementing Gamification into your contact centre.

  9. How to close any call with confidence

    In this episode of the CX Matters Podcast, host Justin Tippett talks to one of Australia’s leading contact centre trainers Simon Blair as he reveals the secrets on how to close any call with confidence.

  10. What is Gamification?

    In this episode of the CX Matters Podcast host, Justin Tippett interviews local Australian expert on all things Gamification in the workplace, Luke Jamieson.

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ABOUT THIS SHOW

Featuring leaders from Australia and across the world, the CX Matters Podcast provides insights, best practice tips and thought provoking content for the contact centre, customer experience, digital experience, customer service and employee experience industry brought to you by the Australian Customer Experience Professionals Association (ACXPA).Whether you are new to the industry or a seasoned veteran looking for a competitive edge, we have a range of speakers covering a range of topics to make it easy to find the insights and inspiration you need. Featuring regular host, Justin Tippett (CEO of ACXPA) and joined by other members of the ACXPA Advisory Boards, the CX Matters Podcast will be your one-stop-shop for all things Call Centre, CX, Digital CX and Employee Experience and how, and why they are all critical to business success.

HOSTED BY

Australian Customer Experience Professionals Association (ACXPA)

CATEGORIES

business

Frequently Asked Questions

How many episodes does CX Matters have?

CX Matters currently has 10 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.

What is CX Matters about?

Featuring leaders from Australia and across the world, the CX Matters Podcast provides insights, best practice tips and thought provoking content for the contact centre, customer experience, digital experience, customer service and employee experience industry brought to you by the Australian...

How often does CX Matters release new episodes?

CX Matters has 10 episodes. Check the episode list to see recent publication dates and frequency.

Where can I listen to CX Matters?

You can listen to CX Matters on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.

Who hosts CX Matters?

CX Matters is created and hosted by Australian Customer Experience Professionals Association (ACXPA).
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