How Does Strategy Inform Customer Experience Design
from The Overthinkers Hosted by Lynette Wong & Shann Biglione
CX planning has become very fancy in advertising circles, but is often badly used or even misunderstood. This week, Rachel tells us more about how she sees the role of strategy to deliver better customer experiences.
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of The Overthinkers?
This episode is 25 minutes long.
When was this The Overthinkers episode published?
This episode was published on April 26, 2021.
Can I download this The Overthinkers episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.