How Experiential Marketing Uncovers Hidden Profits ft. Kristen Lauria

Kristen Lauria, Chief Customer and Marketing Officer at Wheels Up, joins this episode of Marketing Vanguard to explore the evolution of luxury travel marketing and brand transformation. From her unique journey from aerospace engineering to marketing leadership, Kristen shares insights on pivoting brands toward growth, building trust with high-net-worth clients, and creating exceptional customer experiences. As it stands, Wheels Up is revolutionizing private aviation through innovative membership models, strategic partnerships, and its marketing team has everything to do with it. This conversation serves as a critical reminder of a good marketer’s core responsibility: translating complex business ideas into powerful customer value. What You'll Learn:How to leverage technical expertise to translate complex products into compelling market offeringsThe evolution of private aviation marketing from product-focused to solutions-based approachesWhy membership models require "customer centricity on steroids" in luxury travel servicesHow to build trust-based marketing strategies for high-net-worth audiencesHow to balance B2B, B2C and B2B2C marketing approaches in luxury servicesThe strategic importance of brand partnerships in elevating customer experiencesHow to lead marketing transformation through pace-setting and coaching leadership stylesUnlocking the Creator Economy with AwinDid you know influencer marketing drives twice as many sales as display advertising, with a 37% higher retention rate?Awin helps brands harness this potential with tailored influencer management solutions that drive measurable results. Whether you're looking to grow your creator roster, foster long-term relationships, or track full-funnel performance, Awin’s expertise and platform integrations make it easy to scale campaigns and optimize impact.With partnerships across CreatorIQ, LTK, ShopMy, and more, brands gain access to powerful discovery tools and seamless tracking capabilities, ensuring transparency and efficiency at every stage.Here’s how brands can maximize their influencer marketing:Find the right creators – Access a diverse network of influencers, even in niche markets.Track performance with full transparency – Measure impact from awareness to conversions in real time.Incentivize influencers effectively – Commission-based rewards through affiliate links and coupon codes keep creators engaged.Blend influencer & affiliate marketing seamlessly – Awin’s integrations create a streamlined, results-driven approachUnlock the full potential of influencer marketing. Visit awin.link/adweek to start building high-impact partnerships today! Hosted on Acast. See acast.com/privacy for more information.