How fusing art, science, and entrepreneurship is reshaping ecommerce marketing with Known Agency’s President Ross Martin

Ross Martin, President of Known Agency and General Partner of Lunch Partners, joins Mariah Parsons, Host of Retention Chronicles and Head of Marketing at Malomo, to discuss his journey in marketing. Known, an integrated agency ranked third by Ad Age combines research, creativity, and innovation, working with clients like Shake Shack and TikTok. Ross highlighted their unique approach, such as using AI to identify relevant Reddit conversations for Shake Shack. He also shared insights from Lunch Partners, emphasizing the importance of resilience and heart in founders. Ross praised Mikmak for connecting legacy brands with social commerce, showcasing the power of AI and consumer intelligence in driving business outcomes. Episode Timestamp: 1:56 Ross Martin's Background and Early Career 5:55 Marketing Insights and Innovative Strategies 6:41 Known Agency's Origins and Capabilities 24:26 Challenges and Opportunities in the Agency World 26:06 Lunch Partners Venture Fund 31:20 Investment Thesis and Founder Traits 36:43 Innovative Campaigns and Collaborations 41:15 Ecommerce Innovations and Future Opportunities