Retention Chronicles
BookmarkMariah Parsons
Retention Chronicles is a business podcast hosted by Mariah Parsons. It has 177 episodes, with the latest published February 2026.
Ecommerce brands are focusing on increasing customer retention. Join us as we discuss marketing, operations, and the customer experience with top DTC brands for real strategy around generating revenue, email marketing, social media, performance metrics, AI, customer communication, & more in the Shopify ecosystem. Retention Chronicles is hosted and produced by Mariah Parsons and is sponsored by Malomo, a branded order tracking platform improving the post-purchase experience. Be sure to subscribe & check out retentionchronciclespodcast.com .
business ·en-us ·177 episodes
Raising the Bar: Redefining Ready-to-Drink Cocktails with The Original Southside
Repeat Purchase Rate Talks: Reformulating Nutcase for Growth
LAMIK Beauty: Inviting customers to be a part of your brand
Scaling Sweet Success: Inside Spritzal's 11-Year Retail + DTC Journey
Flavor First, Rules Second: Rotten's Strategy Playbook
How Kuli Kuli Built a Sustainable CPG Brand with Social Impact at Its Core
Seasoning the Market: How Hoxy Is Bringing Korean Flavors to Every Pantry
ShopTalk Fall 2025 Recap: AI, CX, and the Real-Time Retail Playbook
Big News: I'm Launching a Brand + What's Next for Retention Chronicles
Retention Secrets from Mission-Driven Brand Brixy with Co-Founder Jen Brodwick
Muddy Bites: Building a Brand Beyond Social Media and Kickstarter with Kate Kasch, Chief Customer Officer
Sweets & Snacks Expo 2025: Trends, Innovations, and Insights for Ecommerce Snack Brands
Trade Shows, Tech, and Transparency: StyleFox’s Retention Playbook
Beyond the Badge: My First Expo West Experience & the Trends Shaping Natural CPG in 2025
Zero-Cost PR Hacks: How Small Businesses Can Get Media Attention with Mickie Kennedy, Founder of E-Releases
Website Visitor ID Secrets: Boosting E-commerce Marketing Accuracy with Larry Kim
How Brands Get Featured in Top Gift Guides Without a PR Agency – Gloria Chou, PR Coach for SmallBiz
Building a Brand Through Shared Founder & Customer Interests with Sheets & Giggles Founder Colin McIntosh
Breaking the Acquisition Trap: Building a Sustainable E-commerce Business with Ashworth Strategy CEO Andy Seeley
The Creator Economy: Revolutionizing Ecommerce Customer Acquisition with Elan Pure Founder Paige Hope
AI-Powered Personalization for Ecommerce Retention with Monocle's Co-Founder Mark Lotman
Navigating E-Commerce Logistics: Insights on 3PLs, Carrier Changes, Section 321 Updates, and Tariffs & Duties in North America with Jesse Kaufman
Trade Show Tactics: How Haley Swank Built Flikr Fire Without Paid Advertising
Navigating the Financial and Operational Realities of CPG Brands with HEAROS Founder Doug Pick
Unlocking the Power of Live Selling Luxury Products with Bagphic’s Marketing Manager Taylor Hall
Emotional Branding and Reducing Buyer's Remorse with Laurier Mandin, author of ‘I Need That’ and Graphos President
Making People Curious About Your Ecom Brand with Fun Fact Co’s Co-Founder Raelina Krikston
Discussing Retail Distribution and Community Engagement with Inspiro Tequila Founder Mara Smith
Sensory Branding For Ecommerce Brands with daph Founder Daphne Benzaquen
Outsourcing vs. In-house Manufacturing for Your E-commerce Brand with Pelagic Founder John Morgan
Traject Data: How Clean Data Insights Can Transform Your Ecommerce Business with CEO Rochelle Thielen
Driving retention via automated social media direct messages (DMs) with Nectar Social Co-Founders Misbah and Farah Uraizee
ChannelEngine: Strategies for Balancing First-Party and Third-Party Sales on Marketplaces with VP of Revenue Jordi Vermeer
Optoro: Rethinking returns management for ecommerce & retail with COO Casey Chroust
Crowdfunding, Patents, and Customer Loyalty: Lessons in Building a Unique Ecommerce Brand with Jill Putnam, Founder of Red Sprite Hats
Rebranding and refining a valuable social media strategy for a DTC brand with Romp Stomp Founder Rebecca Mijares
Victoria Beckham Beauty x SwiftCX: Elevating the Online Customer Experience with AI
Finding initial product testers and educating ecommerce customers with Brynn Snyder, CEO & Co-Founder of Slate Flosser
Leveraging Social Media for SMS and Email Growth with Jesse Clemmens, Co-Founder & CEO of HiTide
Lissy Skincare's Secrets to Building Loyalty Through TikTok and Personalized Support With Founder & CEO Lissy Kotter
ShopTalk Fall Chicago Recap: Insights from one of the biggest ecommerce conferences
Using AI for Growth Marketing and Retention in Ecommerce with Aneto Okonkwo, Co-Founder & CEO of Remarkable AI
How branding goes beyond visual components to create connection with Kes Nielson, Founder of BRAAAND
How fusing art, science, and entrepreneurship is reshaping ecommerce marketing with Known Agency’s President Ross Martin
Designing Immersive Retail Experiences with Mythology’s Head of Retail and Partner Ted Galperin
Web compliance and accessibility (WCAG & ADA) for ecommerce brands with SeaMonster Studios
How The Best Ecommerce Subscriptions Power Consumer Routines with Recharge SVP of Marketing Jen Gray
Gamification in loyalty programs for ecommerce brands with Flaunt Co-Founder & CRO Chris Miller
Standing out on retail shelves & social media with unique ingredients from Rodial Founder Maria Hatzistefanis
The new age of affiliate and influencer marketing for ecommerce brands with Social Snowball Founder & CEO Noah Tucker
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