How GenAI Will Transform The Contact Center

An episode of the What It Means: A Forrester Podcast podcast, hosted by Forrester, titled "How GenAI Will Transform The Contact Center" was published on August 22, 2024 and runs 20 minutes.

August 22, 2024 ·20m · What It Means: A Forrester Podcast

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Episode Description

Generative AI (genAI) holds tantalizing potential for contact centers, but turning that potential into reality will require overcoming some hurdles. How should contact center leaders get started? Senior Analyst Christina McAllister provides insight on What It Means.

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