How GenAI Will Transform The Contact Center

from What It Means: A Forrester Podcast · host Forrester

Generative AI (genAI) holds tantalizing potential for contact centers, but turning that potential into reality will require overcoming some hurdles. How should contact center leaders get started? Senior Analyst Christina McAllister provides insight on What It Means.

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This episode was published on August 22, 2024.

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