How Governing Boards Can Drive Excellent Healthcare Experiences

This week on the Healthcare Experience Matters podcast, we're discussing the role that governing boards play in the ongoing quest to elevate patient experiences in the modern and ever-changing healthcare environment. Our guests this week include Laura S. Orr, MHA, CEO of FORWARD Governance Consulting, and Katie Owens, President of the Healthcare Experience Foundation.  We delve into insights from an article co-written by Laura and Katie, titled 'The Board's Role in Care Experience,' which was recently published in the American Hospital Association's "Trustee Insights" publication. You can read the article here: https://trustees.aha.org/boards-role-health-care-experience We are pleased to welcome Laura back for her third appearance on our podcast. She is the Founder and CEO of Forward, a firm dedicated to helping executive leaders and governing bodies drive organizational success. You can catch up on the first two podcasts with us here: Unlocking the Strategic Potential of Subsidiary Boards in Healthcare: https://healthcareexperience.org/subsidiary-boards/ Navigating the Complexities of Healthcare and Insights for Leadership: https://healthcareexperience.org/laura-orr/ Learn More About Today's Episode: https://healthcareexperience.org/healthcare-boards/