How Greenway Health Is Building an AI-First Company From the Inside Out

Most leaders talk about AI. Far fewer put it to work inside their own walls. This conversation digs into what happens when a healthcare IT company decides to rebuild its operations, engineering cycle, and support model around AI instead of waiting on the sidelines.In this interview, Richard Atkin, CEO of Greenway Health, explains why he returned to the role and why he believes the company needs to move faster on AI development. We cover Greenway’s internal deployment strategy, the creation of its new Agentic AI Factory with AWS, and how AI tools are reshaping release velocity and customer support. Atkin shares real examples from inside the organization, including how “Gale,” Greenway’s AI support agent, is already changing day-to-day work.🔔 Subscribe for more great interviews with Health IT leaders.Learn more about Greenway Health at https://www.greenwayhealth.com/Find more great health IT content at https://www.healthcareittoday.com/