How Licorice.com uses email to collect inspiring customer feedback (with Jonathan Packer of GOAT Foods) | Survey Sweets

Check out Churn Flags – my new retention podcast – if you’re in SaaS: Apple • Spotify • YouTube • Other platformsWhen you sell out of thousands of pounds of licorice mere months after launch, how do you learn why? And how to do it again? Especially if – like most brands – you’re hesitant to bother your customers? Listen in on how Licorice.com’s customer survey email gave them – not just decision data – but warm and fuzzy validation that has them hitting send on feedback requests without any hesitation.Timestamps:(1:31) How a domain name (and COVID-19) moved Jonathan from corporate to ecomm(3:40) The crazy inspiring feedback this email generated – and how it led to a relationship with one of the world’s wealthiest(5:19) How the team knows when to survey their customers(6:40) The survey questions they asked – and the one that got the best responses(8:02) The A/B test results from their “best practice” sender name(11:55) The brand Jonathan swipes from for design and structure inspiration(12:08) The brand that convinces Jonathan that he’s getting real, personal 1:1 emails – despite him knowing he’s in a funnelAbout our guestJonathan is the co-founder of GOAT Foods, parent company to seven gourmet snack companies.Links from this episode:Take a look at the email we’re talking about todayFollow Jonathan on ⁠LinkedIn⁠Munch on some goodies from the GOAT foods family: licorice.com or pretzels.com or chocolate.com or caramels.com or cashews.comGet design inspiration from hexclad.comDare to remember that the flockfoods.com email’s are automatedGet Nikki's email musings at ⁠nikkielbaz.com/subscribe ⁠Free consult when you sign up to Kit (formerly ConvertKit) using this affiliate link. Terms and conditions here.