How Multi-Agent AI Is Reshaping Patient Experience at Scale

An episode of the Healthcare IT Today Interviews podcast, hosted by John Lynn, titled "How Multi-Agent AI Is Reshaping Patient Experience at Scale" was published on February 2, 2026 and runs 9 minutes.

February 2, 2026 ·9m · Healthcare IT Today Interviews

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Summary

It’s easy to talk about AI in broad terms. It’s harder to show how the technology supports a person trying to navigate benefits, costs, or a complex health journey. That’s exactly what Mike Serbinis and Sarah Donnelly break down here.In this interview, Mike Serbinis, CEO of League, and Sarah Donnelly, the company’s Chief Product Officer, break down how their multi-agent approach works and why it was designed around four persistent friction points in healthcare. They explain how these agents coordinate inside one platform and share what they’re learning from early deployments, including Baptist Health’s Hello Pregnancy pathway in Arkansas.Where do you see multi-agent AI having the biggest impact in healthcare?🔔 Subscribe for more great interviews with Health IT leaders.Learn more about League at https://league.com/Find more great health IT content at https://www.healthcareittoday.com/

Episode Description

It’s easy to talk about AI in broad terms. It’s harder to show how the technology supports a person trying to navigate benefits, costs, or a complex health journey. That’s exactly what Mike Serbinis and Sarah Donnelly break down here.

In this interview, Mike Serbinis, CEO of League, and Sarah Donnelly, the company’s Chief Product Officer, break down how their multi-agent approach works and why it was designed around four persistent friction points in healthcare. They explain how these agents coordinate inside one platform and share what they’re learning from early deployments, including Baptist Health’s Hello Pregnancy pathway in Arkansas.

Where do you see multi-agent AI having the biggest impact in healthcare?

🔔 Subscribe for more great interviews with Health IT leaders.

Learn more about League at https://league.com/

Find more great health IT content at https://www.healthcareittoday.com/

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