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How Online Booking Cut Call Center Costs and Improved Patient Experience for My Health Onsite episode artwork

EPISODE · Jun 16, 2025 · 18 MIN

How Online Booking Cut Call Center Costs and Improved Patient Experience for My Health Onsite

from Healthcare IT Today Interviews · host John Lynn

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare organization got 80% of patients to book appointments online—with zero provider pushback and major cost savings.You’ll learn how reason-for-visit logic, targeted rollouts, and smart workflow decisions can make self-scheduling a true asset—not another IT headache. Perfect for CIOs, VPs of IT, and digital leaders looking for real-world strategies that work.👉 What do you think of the shift toward smarter scheduling workflows? Drop a comment below and share your experience.🔔 Don’t forget to subscribe for more content on AI in healthcare, EHR innovation, and practical tech wins for healthcare IT leaders.

What this episode covers

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare organization got 80% of patients to book appointments online—with zero provider pushback and major cost savings.You’ll learn how reason-for-visit logic, targeted rollouts, and smart workflow decisions can make self-scheduling a true asset—not another IT headache. Perfect for CIOs, VPs of IT, and digital leaders looking for real-world strategies that work.👉 What do you think of the shift toward smarter scheduling workflows? Drop a comment below and share your experience.🔔 Don’t forget to subscribe for more content on AI in healthcare, EHR innovation, and practical tech wins for healthcare IT leaders.

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How Online Booking Cut Call Center Costs and Improved Patient Experience for My Health Onsite

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Frequently Asked Questions

How long is this episode of Healthcare IT Today Interviews?

This episode is 18 minutes long.

When was this Healthcare IT Today Interviews episode published?

This episode was published on June 16, 2025.

What is this episode about?

[SPONSORED] Tired of clunky patient scheduling systems that frustrate users and overload your call center? This video breaks down how one healthcare organization got 80% of patients to book appointments online—with zero provider pushback and major...

Can I download this Healthcare IT Today Interviews episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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