How PayMore Is Flipping the Script on Used Electronics

This episode is brought to you by National Retail Federation. Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric Helgason, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing the way we buy, sell and trade electronics. Since launching in 2011, they’ve grown their business to 100 locations — and counting — by leaning into a resale model that’s community-focused and planet-friendly. Steven and Eric share: Why today’s consumer is more open to buying used devices — and what’s driving that shift; How PayMore ensures customer trust through modern stores, smart pricing and rigorous data privacy; Why they chose franchising as their growth engine and how it supports their community-driven ethos; The challenges of scaling a brick-and-mortar resale model — and the tech they’ve developed to power it; and How they’re staying ahead of the curve as new devices (and resale trends) keep evolving. This isn’t just resale — it’s retail innovation in action. For executives navigating the next era of store experience, PayMore is one to watch. RELATED LINKS: Explore the PayMore model and find a location near you Related reading: PayMore Opens 19 North American Locations in Q2, Moving Closer to 150-Store Goal Read all about the evolution of resale on Retail TouchPoints Catch up on all episodes of Retail Remix ----- Your customers won't wait, and neither should you. Head to nrfbigshow.com to lock in your spot at NRF's Big Show, Jan. 10-12 at the Javits Center, and move your business fast forward.