How small changes to your customer touchpoints can drive measurable revenue growth episode artwork

EPISODE · Aug 21, 2026 · 36 MIN

How small changes to your customer touchpoints can drive measurable revenue growth

from Marketers of the Universe: A digital marketing podcast · host Brew Digital

If your executive team only cares about pipeline growth, presenting them with high ad impression numbers is a quick way to lose your budget. Gathered around the virtual studio table, Haydn Woods-Williams, Tom Inniss, and Rich Harper tackle the growing disconnect between creative marketing campaigns and boardroom expectations. They share why modern B2B marketers must stop acting as passive order-takers and start taking continuous cross-departmental optimisation seriously. This session provides a transparent look at how the team approaches user behaviour analysis at Brew Digital. From evaluating the transparency of free-trial signups to restructuring multi-tiered B2B subscription models, they provide a clear blueprint for turning underperforming digital assets into high-converting revenue drivers. You will leave with a practical understanding of how to audit your own customer journey, eliminate channel silos, and replicate the exact strategy that achieved a 300% membership increase for a major professional societyMarketers of the Universe is brought to you by the clever folks at Brew Digital. We’re not your typical digital marketing agency; using an innovative approach to decision-making and collaboration, we help you create an impactful digital strategy that actually delivers results for your business. See what we can do for you at brewdigital.com

Episode metadata supplied by the publisher feed · Published Aug 21, 2026

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If your executive team only cares about pipeline growth, presenting them with high ad impression numbers is a quick way to lose your budget. Gathered around the virtual studio table, Haydn Woods-Williams, Tom Inniss, and Rich Harper tackle the growing disconnect between creative marketing campaigns and boardroom expectations. They share why modern B2B marketers must stop acting as passive order-takers and start taking continuous cross-departmental optimisation seriously. This session pr...

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How small changes to your customer touchpoints can drive measurable revenue growth

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