How the industry has changed

Welcome back to the Salon Owners inner sanctum. In this episode, Samara and Jen talk about big changes in the salon industry over the last 18 years. They explore how salons moved from strict hierarchies to more supportive, team-focused spaces. Key topics include how social media has changed business, why community is better than competition, and what clients now expect from salon services and style. They also cover new ways to manage and train staff and apprentices, plus the importance of setting boundaries in today's salons. Personal stories show how salon management has transformed from old-school methods to modern approaches. Take a walk back down memory lane and admire the upward trajectory of this amazing industry. 01:43 Diving Into the Evolution of Salons: Old School vs. New School 08:28 The Impact of Social Media on Salon Business 26:25 Navigating Staff and Client Expectations in the Modern Salon 28:21 Navigating Sick Days and Workplace Culture 29:23 The Journey from Manager to Compassionate Leader 30:43 Embracing Empathy and Flexibility in Leadership 32:36 Fostering a Supportive and Inclusive Team Environment 34:37 Redefining Apprenticeships: From Oppression to Opportunity 38:02 Creating a Culture of Respect and Support 40:11 The Evolution of Salon Services and Client Expectations 43:12 Supporting Local: A Shift from Corporate to Community 45:19 Reimagining Work-Life Balance and Business Practices 48:08 Reflecting on Past Practices to Shape a Better Future https://www.salonrising.com/ Mentioned in this episode: 💛 A Limited Time Offer From Our Amazing Sponsor, Timely 💛 ➡ Timely is the easy to use booking and payments system that puts salon owners in control of the whole client experience from the first booking to final payment. ➡ Salon Rising listeners get a 14 day free trial plus 50% off their first 3 months. ➡ And when you activate with Payments, you'll also get a free Touchscreen terminal, worth $349 + GST. Once you're set up, your Timely contact will take care of the rest. 👇 Timely https://www.salonrising.com 💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful: ➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon. ➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon. It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft. Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇 MCM