How to Collect Receivables Without Damaging Client Relationships | Books & Backbone

Most business owners avoid the collections conversation. Not because they don't care about getting paid — because the conversation feels risky. What if it damages the relationship? What if the client is going through something? What if another week of silence resolves it on its own?It almost never does. And every week of silence turns a 30-day receivable into a 60-day one — and a 60-day one into a write-off.In this solo episode of Books & Backbone, Donna Harris gives you the complete collections process — step by step, with specific language for every stage. The 30-day email. The 45-day follow-up. The 60-day phone call. The formal notice at 90 days. And the decision you have to make when it goes past that.She also covers the accounts receivable aging report — the most important cash flow tool most business owners aren't looking at — and three things that prevent most receivables problems before they start.The money is already earned. It's sitting in your receivables column instead of your bank account. This episode tells you how to move it.Donna Harris, MBA, MAccCEO, Bookkeeping Made Simple LLCmysimplebookkeeping.com | 801-692-0032