EPISODE · Dec 31, 2020 · 29 MIN
How to Create an Amazing Customer Experience
from Live Your Edge Podcast · host Gilbert Joa, Experience This! Show, Live Your Edge, Dan Gingiss
Key Takeaways:Customer-centric vs Company centricRemoving customer pain pointsTaking your experiences to the next levelVOC (Voice of the customer) and AOC (Action of the customer)Small changes you can make (SPE) If you wanna learn more about Dan Gingiss check out his:LinkedIn: @dangingessTwitter: @dgingessWebsite: https://dangingiss.com/
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What this episode covers
This episode’s guest, Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan's 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover, and Humana. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast, a regular contributor to Forbes, and been named to several notable industry lists.
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How to Create an Amazing Customer Experience
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