How to Deal with Difficult People with Winn Claybaugh

Human beings are a relational species. It's important to our survival that we form meaningful connections with other human beings. But what do we do when we're faced with people who seem hell bent on making things difficult for others? In the fourth and final episode of a series on the brain in the workplace, Dr. Daniel Amen, Tana Amen, and Winn Claybaugh go over the proper ways to approach people when there's some friction involved.