How to Deploy a Contact Centre with Microsoft Teams
from UC Today Hosted by Rob Scott
Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact centre options and capabilities for Microsoft Teams. We discuss: 1. I’ve got Microsoft Teams: What are Customer Interaction options for Microsoft Teams? 2. How do end customers know if they should look at 3rd party options? 3. Understanding Connect versus Power editions 4. What next for Microsoft Teams APIs and contact centre capabilities 5. Explore The Landis Contact Center for Microsoft Teams. https://www.landistechnologies.com/office365contactcenter Hosted by Rob Scott, Publisher at UC Today News - Unified Communications, Collaboration & CX Tech News #MicrosoftTeams #ContactCenter #CX Thanks for watching, if you'd like more like this don't forget to subscribe. Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages. For more Unified Communications News visit https://www.uctoday.com
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What this episode covers
Rob Scott hosts Matt Landis, CEO at Landis Technologies. Matt guides us through the contact centre options and capabilities for Microsoft Teams. We discuss: 1. I’ve got Microsoft Teams: What are Customer Interaction options for Microsoft Teams? 2. How do end customers know if they should look at 3rd party options? 3. Understanding Connect versus Power editions 4. What next for Microsoft Teams APIs and contact centre capabilities 5. Explore The Landis Contact Center for Microsoft Teams. http...
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