How to Diffuse Conflict Without Losing Yourself episode artwork

EPISODE · Aug 15, 2025 · 15 MIN

How to Diffuse Conflict Without Losing Yourself

from Omnichannel · host Dominika Legrand

Send us Fan MailConflict doesn’t have to end in frustration, resentment, or someone “losing.”In this video, I take you behind the scenes of a real client situation where pushback could have turned into a full-blown conflict — and show you exactly how I resolved it using my Human-to-Human approach.You’ll learn how to defuse tension, protect relationships, and hold your standards without being pushy, angry, or abandoning yourself.What we cover: 00:00 — Introduction to Human-to-Human Defusing 02:53 — Navigating Conflict with Empathy 05:49 — Finding Common Ground in Collaboration 12:00 — The Balance of Self-Representation and CollaborationBy the end, you’ll know how to:Turn resistance into collaborationCreate understanding without self-abandonmentLead with empathy while still protecting your boundariesMaintain trust in high-stakes client or team relationshipsLearn More about the Human to Human programs here: https://www.dominikalegrand.com/programs-1

Send us Fan Mail Conflict doesn’t have to end in frustration, resentment, or someone “losing.” In this video, I take you behind the scenes of a real client situation where pushback could have turned into a full-blown conflict — and show you exactly how I resolved it using my Human-to-Human approach. You’ll learn how to defuse tension, protect relationships, and hold your standards without being pushy, angry, or abandoning yourself. What we cover: 00:00 — Introduction to Human-to-Human D...

NOW PLAYING

How to Diffuse Conflict Without Losing Yourself

0:00 15:12

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Coffee N° 5 with Lara Schmoisman Lara Schmoisman Your Brew of Business Wisdom - Coffee N5 is your ultimate guide to running, growing, and scaling a successful business in today’s competitive landscape. Hosted by award-winning marketing strategist Lara Schmoisman—a Forbes Next 1000 honoree and LA Times Inspirational Women finalist—this Podcast is your secret weapon for actionable strategies, insider tips, and real-world success stories.Every episode dives into the tools, tricks, and tactics that help businesses thrive, featuring insights from industry leaders and innovators across beauty, wellness, lifestyle, and beyond. Lara’s unique approach combines her vast expertise in omnichannel marketing with her passion for helping brands unlock their potential.Whether you’re a seasoned entrepreneur or just starting out, Coffee N5 gives you everything you need to create lasting success. So, pour yourself a cup, tune in, and let’s turn your business ambitions into reality—one episode at a time!Listen now and discover what it The Doing Business in Bentonville Podcast Doing Business in Bentonville To create an ecosystem that connects leaders of all kinds – industry, community, student, educational, civic, investment and entrepreneurial – to help overcome Omnichannel Retail barriers through exclusive, insight-rich content. Simpli.fi Simpli.fi Simpli.fi provides marketing technologies, solutions, and workflow automation for advertisers and agencies of all sizes. We specialize in helping organizations that operate across many locations, jurisdictions, or local markets—where location matters and incrementality counts—by uniting data, automation, and intelligence to drive measurable growth.Our platform powers highly targeted, high-volume campaigns across omnichannel environments including CTV, native, mobile, display, and social. We deliver transparent performance with local precision at national scale. Simpli.fi enables marketers—from multi-location brands and independent agencies who serve them, to political, advocacy, and public-affairs organizations—to activate locally relevant messaging, measure real-world impact, and generate clear, actionable insights.Simpli.fi is backed by leading private equity firms Blackstone and GTCR. To learn more, visit Simpli.fi.</ Pharma Insights 🩺 Platforce CRM A talk show made by pharma people for pharma people! Explore with us the latest trends in pharma and healthcare with global experts. Dive into SFE, HCP engagement, Omnichannel, digital tools, personalization, CRM, and more!

Frequently Asked Questions

How long is this episode of Omnichannel?

This episode is 15 minutes long.

When was this Omnichannel episode published?

This episode was published on August 15, 2025.

What is this episode about?

Send us Fan MailConflict doesn’t have to end in frustration, resentment, or someone “losing.”In this video, I take you behind the scenes of a real client situation where pushback could have turned into a full-blown conflict — and show you exactly...

Can I download this Omnichannel episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
URL copied to clipboard!