How to Find and Retain BETTER Residents - SHI 1034

🎙️Episode Summary: In this episode Host Wes Deese leads a panel of three student housing experts discussing strategies for attracting, managing, and retaining student residents — especially first-time renters. The conversation centers on the 19–21-year-old demographic, described as "adults in training with selective competence," and what that means for property management. Topics include proactive communication, move-in day best practices, international student retention, early renewal ordinances, resetting standards after management takeovers, and pitching amenity investments to ownership groups. The episode blends real-world examples with actionable tactics from operators across portfolio sizes.   ⏱️Time Stamps: 00:00:00 — Introduction & Welcome 00:05:00 — Upcoming Events & Industry Calendar 00:05:50 — Sponsor Spotlight: With Me (Print With Me & Sip With Me) 00:10:50 — Setting the Stage: Who Actually Lives in Student Housing? 00:18:10 — Communication Touch points & Reducing Resident Anxiety 00:28:00 — Staff Training & Internal Communication Standards 00:28:50 — Early Renewal Ordinances — Navigating the Legal Landscape 00:33:15 — Attracting & Retaining International Students 00:40:40 — Move-In Day as the Foundation of the Resident Relationship 00:47:45 — Resetting Standards After a Management Takeover 00:53:25 — Amenity Strategy — Aligning Owner Vision with Resident Needs 00:57:20 — Wrap-Up & Closing Remarks   🤝Sponsor Spotlight: This episode is proudly sponsored by With Me, the leading provider of fully managed, tech-enabled printing and coffee amenity solutions for multifamily and student housing communities. With Me operates two products: Print With Me, which provides residents and staff with reliable, always-stocked printers, and Sip With Me, a bean-to-cup coffee solution sourced from craft roasters that delivers a high-quality café-style experience right in your community’s common areas. Learn more and get in touch at https://go.withme.com/student-housing   🔗 Resources & Links Mentioned in the Episode: SHI Events Page: https://www.studenthousinginsight.com/events ShopTalk: https://www.shoptalk.info Abby Jarvela's LinkedIn: https://www.linkedin.com/in/abby-jarvela-605682a/ Zach Bishop's LinkedIn: https://www.linkedin.com/in/zach-bishop-a7194b1b Sydney Everett's LinkedIn: https://www.linkedin.com/in/sydney-p-everett