How to Get the Better of Customer Service

Amas Tenumah is the CEO of Better Xperience Group and author of 'HOLD: The Suffering Economy of Customer Service.' Amas explains how some customer service lines are designed to make it as difficult as possible for a customer to reach a real human instead of an automated response. Amas also gives advice to customers when facing difficult customer service operators.

Episode metadata supplied by the publisher feed · Published Feb 26, 2026

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Amas Tenumah is the CEO of Better Xperience Group and author of 'HOLD: The Suffering Economy of Customer Service.' The points to 'better technology and better automation that makes the friction easier for the companies and more frustrating for customers.'

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How to Get the Better of Customer Service

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This episode was published on February 26, 2026.

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