How to Handle Client Billing & Memberships | Live Q&A | EP 73

In this video, I host a live operational Q&A session with franchise owners across the Little Boomers Basketball network.Franchisees ask practical questions around the rollout of the RMS system, coaching clinic schedules, and upcoming initiatives like the MVP referral program. We clarify key operational details such as session attendance requirements, event scheduling, and how to manage overlapping commitments.We also dive into the transition to a subscription-based system, including billing cycles, membership options, and the responsibilities franchisees have in managing their own client subscriptions, cancellations, and refunds.Additionally, we discuss how to properly communicate system changes to parents, set expectations, and ensure a smooth rollout by reinforcing messages consistently across multiple touchpoints.These sessions allow the network to stay aligned, address real operational concerns, and ensure each franchisee is confident in executing new systems and processes.It’s a behind-the-scenes look at how franchise owners prepare for system transitions, manage day-to-day operations, and build more structured, scalable businesses.If you're a current or aspiring franchise owner, this session provides practical insights on implementing systems, managing memberships, and running a more efficient operation.Subscribe for more insights on franchising, business growth, and running a successful kids sports program.