EPISODE · Oct 18, 2023 · 42 MIN
How to Lead CX Transformation and Drive Customer-Centric Leadership
from The Experience Strategy Podcast
Amy Shore spent most of her career in Sales and Operations. Three years ago she became the Chief Customer Officer of Nationwide Insurance with a mission to transform it into a truly customer-centric organization. In this episode, Amy will walk us through the 3 key stages of this transformation.
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How to Lead CX Transformation and Drive Customer-Centric Leadership
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