How to Lead CX Transformation and Drive Customer-Centric Leadership

from The Experience Strategy Podcast · host Dave Norton

Amy Shore spent most of her career in Sales and Operations. Three years ago she became the Chief Customer Officer of Nationwide Insurance with a mission to transform it into a truly customer-centric organization. In this episode, Amy will walk us through the 3 key stages of this transformation. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit theexperiencestrategist.substack.com/subscribe

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This episode is 42 minutes long.

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This episode was published on October 18, 2023.

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