How to Manage Through People’s Hardships

COO Melanie Gersper shares Asia Capital Real Estate’s strategy to remain fair, firm and consistent in difficult circumstances. In the second episode of our "Mission Success: Women in Multifamily" podcast series, she talks about how to work with residents and not against them as a property manager. Toward the end of the conversation with Senior Associate Editor Laura Calugar, she also reveals the best ways to stay ahead of the management game in 2021.