Episodes
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Management Diaries: How Operators Create Value Before a Sale
Phillip Boatwright, executive vice president of property management at The NRP Group, was my first guest on Management Diaries. Now, he returns to discuss how property management teams create and protect value long before a property is positioned for sale. With more than 20 years in multifamily…
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Top Marketers: Where Multifamily Marketing Meets Revenue
Great revenue management starts long before a property sets a price. It starts with the marketing that brings the right renters in the door. Multifamily marketing has changed a lot. It used to mean print ads and leasing training. Now it's a data-driven, strategic job, and the most effective...
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Mission Success: How Much Technology Do Residents Really Want?
Technology has become one of multifamily operators’ greatest allies, but do residents really want more of it? What they want are easier rent payments, faster answers, clearer maintenance updates and greater control over their experience. In this episode of Mission Success: Women in Multifamily…
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NAA Insights: What Multifamily Should Watch as ROAD to Housing Takes Effect
Passing the 21st Century ROAD to Housing Act was only the beginning. Now comes the harder part: turning its provisions into policies that actually affect housing production, financing and day-to-day apartment operations. In this episode of NAA Insights, Multi-Housing News Executive Editor Laura...
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Management Diaries: Cindy Clare on Smarter Multifamily Budgets
In this episode of Management Diaries, I talk with Cindy Clare, chief operating officer at Bell Partners, about how property managers can approach that balance more strategically. We talk about what makes a budget credible and which expenses owners are likely to scrutinize most. She explains why...
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Student Housing Unlocked: Inside LV Collective’s Growth Strategy
As development costs and financing conditions continue to shape what gets built, student housing companies are looking for more flexible ways to expand. For LV Collective, that has meant expanding beyond its Austin roots and building a vertically integrated national platform that brings...
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Mission Success: What Professional Presence Means in Multifamily
As a multifamily professional, technical expertise can get you in the right room, but it’s your communication skills, presence and trust that often determine what happens next. In the September episode of Mission Success: Women in Multifamily, MHN Executive Editor Laura Valean sits down with…
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Top Marketers: When Development Marketing Starts Before the Building
Great development marketing starts long before a project has a name, a logo or even an architect. Increasingly, marketers are involved at the earliest stages of development, helping developers understand market demand, evaluate sites and make decisions about everything from unit mix to the…
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Management Diaries: Rethinking Staffing in Property Management
RPM Living Chief People Officer David Lynch talks with MHN’s Denile Doyle about the connection between how companies support their on-site teams and the experience those teams create for residents. Lynch pushes back on the idea that an employee will leave for another company for 50 cents and…
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Mission Success: Where American Landmark’s New CIO Sees Opportunity
After more than two decades working across real estate banking, structured finance, lending and investment management, Elizabeth Roy has learned to look at a deal from more than one angle. Now, as the newly appointed chief investment officer of American Landmark Apartments, she's bringing that...
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Top Marketers: Multifamily Branding That Evolves With Resident Expectations
Strong multifamily branding isn't built through campaigns alone. In today's apartment industry, long-term success depends on understanding changing renter expectations, listening to resident feedback and delivering a consistent brand experience across every touchpoint—from digital interactions to...
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Management Diaries: Winning the Renewal Conversation
Village Green Executive Vice President of Operations Matt Guenther chats with MHN’s Denile Doyle about how renewals have evolved since he first started out in the industry and why retention is a year-round effort. He explains what sets the tone for whether someone stays or leaves and the…
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Student Housing Unlocked: The P3 Case for Campus Modernization
Across the country, colleges and universities are rethinking how they deliver and finance student housing for today’s students. Aging residence halls, shifting enrollment patterns and rising expectations for the on-campus experience are prompting more institutions to turn to public-private...
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Mission Success: The Details That Make Affordable Housing Last
As the U.S. continues to face a severe shortage of affordable rental housing, much of the conversation centers on financing, development pipelines and the number of units being delivered. But for residents, the experience is also shaped by what happens inside the communities. For Lydia Liley…
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NAA Insights: Today’s Policy Watchlist for Rental Housing
Federal housing policy is constantly shifting, making it challenging for multifamily owners, operators and property managers to keep up with every proposal, rule change and court-tested uncertainty. Multi-Housing News Executive Editor Laura Valean reached out to Nicole Upano, assistant vice...
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Tech Pulse: AI in Multifamily Construction
AI is shaking up many aspects of the multifamily industry, from marketing to leasing to operations, but one aspect that’s less discussed is how the tech can be applied to apartment building construction. To learn more about how AI has already been deployed in multifamily projects, along with what...
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Mission Success: The Grit Behind Lissette Calderon’s Miami Vision
This month, Mission Success: Women in Multifamily Host Laura Valean sits down with Lissette Calderon, founder & CEO of Neology Group, and one of the few women leading large-scale residential development in South Florida. Calderon reflects on leaving investment banking, a decision that once felt...
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Student Housing Unlocked: Inside Subtext’s Award-Winning Social Media Strategy
For the current and next generation of students, showcasing a polished lifestyle across a property’s social media channels is no longer enough. Since social platforms are often where prospects first discover student housing communities, the most effective campaigns are the ones that make students...
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Mission Success: The Courage to Pivot
Kerry Fedigan’s story begins far from real estate, in the halls of Lenox Hill Hospital in New York City and later in her own thriving speech pathology practice. But life, as she shares with striking honesty in this podcast, rarely follows a straight line. A deeply personal family challenge…
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Management Diaries: What’s New at Apartmentalize 2026
Elizabeth Ambacher, NAA's vice president of meetings and expositions, and Clark Ebbert, director of conference education discuss what’s on the agenda this year and what it says about the evolution of apartment operations. This year’s educational programming, shaped by direct input from NAA’s...
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Top Marketers: What Large Portfolios Know About Renter Behavior
As multifamily operators navigate shifting renter expectations, rising competition and rapid technological change, large portfolios are uncovering behavioral patterns and operational insights into renter behavior that smaller firms may not yet see. At scale, data becomes more than a performance...
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Management Diaries: 3 Questions Multifamily Operators Should Ask Before Automating
Arqline Property Management was formed in 2026, after residential technology platform Alfred acquired and merged RKW Residential and A Residential (formerly Quarterra Living). For this episode of Management Diaries, Arqline President Kevin Owens shares how the firms navigated the integration, and...
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Mission Success: Scaling Impact Through Resident Services
From fighting food insecurity to advancing housing affordability, Rebecca Ely has built her path around one core idea: Real change happens when you connect resources with the people who need them most and invite others to step into that mission. Now Director of Resource Development at Operation...
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Top Marketers: Winning NYC Multifamily Marketing with Creativity
Creativity is becoming a decisive advantage in New York City multifamily marketing, where intense competition and shifting renter expectations demand more than traditional campaigns. In a city defined by high supply, fast-moving lease-ups and demanding renters, standing out requires more than...
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Management Diaries: Solving Property Management Friction
Savas Karas, COO & Chief Transformation Officer at CAPREIT, discusses why so many tech-forward initiatives stall or fail in property management. With more than 30 years of management and technology leadership experience, he shares his approach to aligning strategy with execution, from observing...
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Mission Success: Building Teams People Don’t Want to Leave
What keeps great employees from leaving, especially when they have every reason and opportunity to do so? In this episode of Mission Success: Women in Multifamily, Multi-Housing News Senior Editor Laura Valean sits down with Christine Gilmore, vice president of learning and development at Bell...
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NAA Insights: How to Use Data to Explain Rising Costs to Your Residents
At a time when housing affordability debates are often driven more by perception than data, taking a closer look at what’s actually behind a rent payment matters more than ever. The National Apartment Association’s Dollar of Rent tool provides a clear, data-driven view of the expenses tied to...
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Student Housing Unlocked: What Defines the Sector in 2026?
Student housing’s fundamentals are as familiar as ever: high occupancy, steady demand, a pipeline that’s still selective, but the real story in 2026 is where the wins are concentrating and how investors are underwriting them. Harrison Street Asset Management, one of the largest owners in the...
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MHN Tech Pulse: The State of Multifamily Technology
Few people in the multifamily industry have a better bird’s eye view of multifamily tech than Kevin Donnelly, executive director and chief advocacy officer of the Real Estate Technology and Transformation Center. In this inaugural episode of MHN Tech Pulse, Donnelly outlines the state of...
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Management Diaries: Rebuilding the Multifamily Maintenance Workforce
In this episode, Cerwin Thompson, VP of facilities at RPM Living, and Avery Rouse, regional maintenance director at The Breeden Co. discuss how they’re navigating the staffing challenges in maintenance operations and the strategies they’re implementing. Both leaders started in on-site roles and...
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Mission Success: Why Mission Requires Courage—and Capital
With a background spanning architecture, design, cultural tourism, teaching and public service, Innovative Housing Opportunities CEO Rochelle Mills brings a holistic lens to development—one that views housing not simply as "heads and beds," but as a catalyst for thriving, high-performing...
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Management Diaries: The Operations Side of Sustainability
Denile Doyle chats with Cassandra McFadden, vice president & global head of sustainability at Cortland, about how sustainability is becoming a meaningful lever for long-term performance across multifamily. McFadden recounts what it took for Cortland to earn top GRESB ratings and how the company…
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Top Marketers: What Defines Success in Digital Marketing?
Digital marketing success is no longer defined by clicks alone. As platforms grow more complex and AI becomes increasingly embedded in campaign execution, today’s top marketers are being challenged to think more strategically, balancing performance metrics with long-term business impact. This...
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Mission Success: Lynn Jerath on Purpose-Led Investing in Senior Housing
“You have to believe it to see it—not the other way around,” said Lynn Jerath, founder & president of Citrine Investment Group, in this anniversary podcast episode of Mission Success: Women in Multifamily. MHN Senior Editor Laura Valean sits down with Jerath for a deeply personal conversation…
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Management Diaries: AI Isn’t Magic
Welcome back to Management Diaries. Jim Cunningham, president of Marquette Management, sits down with MHN’s Denile Doyle to discuss where he believes AI truly adds value for property managers. Cunningham unpacks what thoughtful adoption really looks like when it comes to new technology. He…
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Mission Success: The Evolution of the American Dream
With nearly 40 properties in the U.S. and the U.K., Korman Communities—now in its fifth generation of family ownership—has long been at the forefront of lifestyle-driven rental housing. Across its communities, the share of renters by choice continues to climb, spanning young professionals,...
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NAA Insights: What Will Shape Multifamily in 2026?
What are the forces that will shape the multifamily landscape in 2026? Multi-Housing News Senior Editor Laura Valean asked George Ratiu, vice president of research at the National Apartment Association, to answer this question and many others in the final episode of this year’s NAA Insights…
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Student Housing Unlocked: Where the Sector Still Outperforms
Student housing has been one of the most resilient real estate sectors coming out of the pandemic, but the way it operates has changed significantly. Competition is only becoming higher in the sector and some markets have been outshining others in terms of performance. In this special episode of...
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Management Diaries: How RMK Management Drives Resident Retention
In this episode of Management Diaries, Diana Pittro, executive vice president at RMK Management, joins MHN’s Denile Doyle. We talk about leasing, resident retention and how the role of the leasing professional has changed over the years, going from a side hustle to a respected profession that...
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Mission Success: Meet Post Brothers' Quarterback
"Nothing is beneath you," said Jacqueline Kluger in this month’s Mission Success: Women in Multifamily podcast episode. Originally trained in hospitality management, Kluger began her career with Marriott before realizing she wanted to be on the ownership side of real estate. Since joining...
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Management Diaries: The Long Game of Leadership With Diane Batayeh
In this episode, I sit down with Village Green CEO Diane Batayeh to talk about leading a 106-year-old company. Our conversation goes beyond operations, diving into lessons from Batayeh’s decades-long career, including getting comfortable with being uncomfortable, learning from “fresh mistakes”…
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Mission Success: The Barrier for Women in Proptech Isn't Capability—It's Access
In proptech, it’s estimated that only about 10 percent of company founders are women. Narrow that focus to multifamily proptech, and the percentage likely drops below one. Why? "From my perspective, it’s not a capability thing, it’s more about capital allocations and who has access,” said Jessica...
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Student Housing Unlocked: Ditching the Design Catalogue?
Guided by seven fundamentals, dubbed return on environment, Mary Cook Associates is known for bringing art and science into the spaces the firm designs, driving measurable results for both residents and its collaborators. In the student housing space, rather than focusing on current trends, the...
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NAA Insights: Multifamily Metrics That Matter Now
Housing economist George Ratiu joined the National Apartment Association as vice president of research a few months ago, after 15 years working for trade associations, Fortune 500 companies and the federal government. In his first podcast with MHN’s Laura Valean, he dives into the association’s...
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Mission Success: Multifamily Remains Compelling, Says Finance Specialist
Multifamily fundamentals continue to be strong, with record demand and annual absorption at high levels, Newmark’s second-quarter multifamily capital markets report found. Investors continue to favor the Sun Belt, but some Rust Belt markets like Milwaukee and Columbus have also been showing…
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Top Marketers: Elevating the Renter Experience with Digital Concierge Services
Once considered a nice-to-have, digital concierge serviceshave become essential in multifamily living. From AI leasing to intuitive resident apps, they streamline operations, elevate customer service and shape the way communities connect and thrive. In this episode of Multi-Housing News' Top...
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Management Diaries: Reviving Multifamily Communities
For owners and operators, an underperforming property can negatively impact renewals, resident engagement and even on-site teams. My guest for this episode is John Griggs, co-founder & co-CEO of Presidium. We talk about how operators can identify problems early and get properties back on track,...
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Management Diaries: Are Your Properties Really Ready?
September is National Preparedness Month, making it the perfect time to rethink what readiness really means for multifamily property managers. In this episode of Management Diaries, MHN’s Denile Doyle sits down with Stacy Brown, Vice President of Property Management Enablement at Real Property...
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Mission Success: Here’s How Easy It Is to Do Good
One in eight Americans go to bed hungry each day, while 92 billion pounds of food is wasted annually. Hunger is a blind disease, and food insecurity is rampant across the country. But the multifamily industry can play a key role in combating this phenomenon. When people move, they tend to throw...
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Top Marketers: Immersive Marketing That Moves Renters
Immersive marketing is rapidly transforming how prospective renters discover and connect with apartment communities. From interactive tours to fully immersive media platforms, today’s marketing landscape is all about meeting renters where they are—digitally. In this month’s episode of…
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