How to Promote Better Hospice Care Through Surveys, Episode 139

Hospice Consumer Assessment of Healthcare Providers & Systems (CAHPS) is a survey that measures the quality of the care provided by hospice as determined by the patient and family. These surveys can reveal a hospice agency's strengths and weaknesses.  Many people will read reviews about a product or service before making a purchase.  Reviews help reveal a company's reputation for providing quality goods and services.  Companies pay attention to reviews to learn where they can improve.  The CAHPS survey helps hospice companies discover the areas where they can improve, and in the process the better the quality of care . In today's episode Helen & Jerry discuss some of the details of the CAHPS survey and what it means for hospice agencies.  To see the results of the CAHPS survey for a specific hospice you can visit the Medicare Hospice Compare website.   To learn more about hospice, the needs of caregivers, tips for self care for personal and professional caregivers, and resources for advance care planning, visit The Heart of Hospice website.