EPISODE · Feb 6, 2023 · 17 MIN
How to Really Create Problem Finders
from Business Problems Solved Podcast · host Lee Houghton
You cannot solve problems in a business if you cannot even find them. Encouraging and training team members to locate problems is a first step to making real progress towards solutions. Lee explains the qualities and mechanisms to put in place to create an army of problem finders. KEY TAKEAWAYS When something is big enough to quantify as a problem then we often have strategies in place to then find and apply solutions. All team members need to be able to identify problems, especially those that have not yet grown into large system breaking blocks. To create a good problem finder, have clarity of direction, understand expected standards, have good visual management to prompt the right focus, demonstrate compelling engagement, create confidence and empower those that are closest to the problems. BEST MOMENTS ‘Recently with one of the teams that I’ve been working with, they have a belief or a perception that they are really good at problem solving.’ ’The real crux of this change and improvement thing is to be able to have everybody finding problems. Solving problems is the easy bit.‘ ‘The reward is a resolution of those challenges and that only comes from having a feedback mechanism or empowering those that are closest to it to fix it.’ VALUABLE RESOURCES Business Problems Solved Podcast ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/
What this episode covers
You cannot solve problems in a business if you cannot even find them. Encouraging and training team members to locate problems is a first step to making real progress towards solutions. Lee explains the qualities and mechanisms to put in place to create an army of problem finders. KEY TAKEAWAYS When something is big enough to quantify as a problem then we often have strategies in place to then find and apply solutions. All team members need to be able to identify problems, especially those that have not yet grown into large system breaking blocks. To create a good problem finder, have clarity of direction, understand expected standards, have good visual management to prompt the right focus, demonstrate compelling engagement, create confidence and empower those that are closest to the problems. BEST MOMENTS ‘Recently with one of the teams that I’ve been working with, they have a belief or a perception that they are really good at problem solving.’ ’The real crux of this change and improvement thing is to be able to have everybody finding problems. Solving problems is the easy bit.‘ ‘The reward is a resolution of those challenges and that only comes from having a feedback mechanism or empowering those that are closest to it to fix it.’ VALUABLE RESOURCES Business Problems Solved Podcast ABOUT THE HOST For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker. CONTACT METHOD You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/
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How to Really Create Problem Finders
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