How to Scale a Nearshore Software Company, AI Strategy and Client Retention with Don Gregori of First Factory

In this episode of Built to Scale: B2B Growth, we sit down with Don Gregori, COO of First Factory, a leading nearshore software development company helping businesses build and scale high performing engineering teams.First Factory specializes in delivering flexible, high-quality software development solutions while maintaining long-term client partnerships. Don shares how the company has scaled sustainably, adapted to evolving client needs, and integrated AI into both operations and service delivery.Don breaks down what it takes to grow a nearshore software company in a competitive market, how to retain clients over the long term, and why balancing automation with personalization is critical in today’s AI-driven landscape.Don shares:How First Factory scaled its nearshore development modelStrategies for building and maintaining long term client relationshipsThe role of AI in modern software development and business operationsHow to balance automation with human touch in client engagementWhy flexibility is key to sustainable growth in B2B servicesIf you're in SaaS, software development, or scaling a service based business, this episode offers practical insights on growth, retention, and leveraging AI without losing the human element.Don Gregori LinkedIn Profile: ⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠ First Factory  Website: https://firstfactory.com