How to Scale a Service Business Without Losing Your Culture With Jamie Kostelac

Look into the "3 Ways to Generate Leads With Your Podcast" E-book for free here on our website! (https://ghapodcast.com)Want to solve Branding and Lead-Gen for good for your B2B Business? Download our Completed Playbook for FREE: https://ghapodcast.com/b2b-podcasting-secrets-pod**********************************************************************Jamie Kostelac is the Co-Founder and CEO of Titan Group, the company behind multiple Junk King franchises across Kansas City, Dallas-Fort Worth, Chicago, Phoenix, St. Louis, and Austin, as well as the rapidly growing pest control brand, BugBros. Rather than relying solely on acquisitions or expansion, Jamie has built Titan Group around operational discipline, leadership development, and scalable systems that allow teams to deliver consistent results across multiple markets. His philosophy is simple: sustainable growth comes from building strong leaders and great businesses follow. In this conversation, Jamie shares practical lessons on scaling operations, building high-performing teams, preserving culture during rapid growth, and creating businesses that continue to grow without sacrificing execution. Proposed Interview Structure: 1. What got you into building and scaling service businesses, and what ultimately led you to co-found Titan Group? 2. What specific problem are you helping your customers solve today, and why is solving that problem personally important to you? 3. Who are your ideal customers today, and who typically makes the decision to hire your company or bring your team in? 4. Titan Group has grown rapidly across multiple markets. How do new customers typically find you today, and what marketing strategies have been most effective that other professional service firms can learn from? Current Acquisition Channels: Referral, Content, Google Ads, Meta Ads Sub Question: You've also been appearing on more podcasts recently. What role do you think podcasting plays as a marketing tool for professional service businesses and founders? 5. Whether you're expanding into a new market, acquiring businesses, or winning larger opportunities, growth requires trust. How do you typically move prospects from an initial conversation to becoming long-term customers? 6. Once someone becomes a customer, what do you do to build long-term relationships, deliver consistent value, and make sure they continue choosing Titan Group over time? 7. As Titan Group continues expanding across multiple brands and markets, where do you find yourself most challenged right now as a CEO, if at all? 8. Looking ahead, where do you see the biggest opportunity for your work over the next few years? *********************************************************************Know more about Jamie KostelacWebsite Link: https://www.thetitanway.com/Connect with Jamie Kostelac on LinkedInLinkedIn link: https://www.linkedin.com/in/jamie-kostelac/Apply to be a guest on The Principal Podcast:https://ghapodcast.com/application-to-be-a-guest-on-consulting-leaders/