How to Show Support to On-Site Teams

After spending more than three decades in the multifamily industry, Carol Jackson, Morgan Properties Area Vice President for the Maryland Region, admits that one of the most demanding aspects of her job today is keeping on-site teams optimistic about what’s to come after the past very stressful couple of years. Jackson knows exactly what her teams need in order to feel appreciated, respected, trusted and understood. Here’s what you’ll hear about in this episode: How she got into property management (1:02) Most stressful part of her job (03:00) Why coaching is her favorite part of her job (4:28) Making on-site teams feel appreciated and respected (6:22) How the next generation of multifamily leaders looks like (7:25) Challenges when filling open positions (8:45) Retaining employees and reducing turnover (10:10) Mentoring the new generation (12:50) Diversity and inclusion (14:20) What Carol likes to do in her spare time (15:55) Carol’s plans at Morgan Properties (16:55)