How to Start Using AI as a Media Channel for Your Business: Expert Insights by Robbie Caploe

Mary Czarnecki hosts the Sticky Note Marketing Show and interviews editor and advisor Robbie Caploe about AI and LLMs in business, focusing on decision-making rather than tool tutorials. Robbie explains leaders should first get clarity on what AI is already being used, whether policies and governance exist, and what is safe to share with LLMs, especially in regulated industries. She recommends identifying business pain points before choosing vendors to avoid costly missteps, and forming cross-functional AI task forces that include IT, legal, HR, and communications. As a practical step, Robbie suggests leaders run a short internal survey on AI usage, while employees should experiment with free versions of tools like Claude, Perplexity, and OpenAI. She shares examples including Yahoo’s AI “comms day” and Edelman’s company-wide AI training, and offers an updated AI glossary on her Substack.ABOUT ROBBIE:Robbie Caploe is an editor and publisher in advertising and media. She writes about AI and LLMs as a media surface and advises a small number of small B2B and media‑focused businesses. Sparkling Ice‑obsessed.KEYPOINTS:AI Is a New Media Channel, Not Just a Tool: AI and large language models are changing how businesses get discovered. It’s no longer just about using AI internally, it’s about making sure your business is visible and relevant within AI-driven platforms.Better Decisions Matter More Than More Tools: The real value isn’t in learning every AI tool. It’s in understanding where AI actually solves friction in your business. Without that clarity, businesses risk wasting time and money on solutions that don’t move the needle.Everyone Is Still Learning, and That’s an Advantage: There are no true “experts” yet because AI is evolving so quickly. The best approach is to stay curious, admit what you don’t know, and keep learning. Businesses that adapt and learn fast will have the biggest advantage moving forward.LINKS MENTIONED IN THE EPISODE:Substack: https://robbiecaploe.substack.com/LinkedIn: https://www.linkedin.com/in/robbie-caploe-4397356/ -------------------------------CONNECT WITH ME:WEBSITE: www.maryczarneckispeaks.comFACEBOOK: https://www.facebook.com/maryczaronlineINSTAGRAM: instagram.com/maryczarnecki_LINKEDIN: linkedin.com/in/mczarnecki/SPOTIFY: https://open.spotify.com/show/43zwg2VNf8nMuqhrAn5L3BAPPLE PODCAST: https://podcasts.apple.com/us/podcast/sticky-note-marketing-with-mary-czarnecki/id1484391371 Hosted on Acast. See acast.com/privacy for more information.