How to stay calm when someone gets EMOTIONAL at work

Kerry has given a lot of difficult feedback over the years. And the conversations that went sideways almost never fell apart because she said the wrong thing. They fell apart because she stopped managing herself. The moment emotion entered the room, she started explaining too much or softening the message or rushing through because she just wanted it to be over. This episode is the final one in the SHARES model series, and it covers the last S: stay emotionally grounded. Kerry almost called it stay emotionally regulated when she was writing the book, because that is the language psychologists use. But she chose grounded because everyone knows what it feels like to lose their footing. And grounded does not mean you stop feeling things. It means you do not let those feelings run the conversation. The thing Kerry keeps coming back to is this: emotions do not always tell us the truth. When you are activated, you stop listening, you misinterpret, you react. The tiny pause, the moment before you respond, is the only thing that gives you enough space to choose differently. And that choice is where trust is actually built. Kerry’s new book, Talk With Trust, is now available: https://a.co/d/05mNRnJH To learn more, visit http://kerrysiggins.com Let’s connect on LinkedIn, Instagram, or TikTok! LinkedIn: https://www.linkedin.com/in/kerry-siggins-166b66/ Instagram: https://www.instagram.com/kerry.siggins/ TikTok:https://www.tiktok.com/@kerry.siggins