Human-Centred Marketing with Richard Hewitt
from Through the Line with Andy Bargery
One of the primary tasks of a marketer is to understand people and to put them at the centre of your thinking. More often than not, that's your customers or prospective customers. What do they genuinely care about? What makes them choose Coca-cola over Pepsi cola, or why do they shop at Waitrose and not Tesco? The problem is only some marketers do this; instead, we often have a more inward-looking orientation. We put the brand at the centre of our universe when that's rarely the case with our customers. As Mark Ritson might say, people don't give a shit...
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