I Spent 4 Hours at an AI Summit. Nobody Mentioned the Customer.

👉 NEW EPISODES COMING UP IN SEPTEMBER.The CEO of the company that builds AI just told the world: customer service will be gone in 24 months. And the room applauded.I was at that AI Summit. Four hours. Efficiency, automation, scale, disruption.Not once did anyone ask: what happens to the customer?That silence is not a gap in the agenda.That silence is the problem.Dario Amodei, CEO of Anthropic: Half of entry-level white-collar jobs — including customer service — will vanish in 24 months.He's right. But precise about what: the transaction disappears. The connection doesn't.Scarcity creates value. Genuine human connection is about to become the scarcest thing in business.What We Cover in This Episode6 insights from the AI Summit — and what Peggy adds to each oneExperimental State vs. Identity State — the two things every company needs to run simultaneouslyWhy more tools ≠ more efficiency — and the 14% cognitive load researchWhy the manager layer is where transformation compounds or diesAI Champions — and why every company also needs GHX ChampionsThe new job description: combining human force and AI force to succeed"AI creates efficiency. Humans create transformation. The leaders who combine both — will be irreplaceable."Human or Hype? — This WeekAdding more AI tools to solve a human problem.Red Flag / Green Flag — This Week 🚩 ✅AI transformation without parallel investment in human connection→ Free GHX Pressure Test — 12 questions, 5 minutes:amelung-partners.com → Free Tools→ Subscribe on Spotify, Apple Podcasts, or wherever you listen.→ Share this episode with one leader navigating the AI transformation right now.→ Connect with Peggy on LinkedIn: @amelungandpartnersAI is great. But humanity is the driving force.See you next Tuesday.— Peggy, your genuine human experience nerd 🎙️